10 Jul
ServiceNow Developer
Georgia, Atlanta , 30301 Atlanta USA

Vacancy expired!

ServiceNow Developer/Admin

Atlanta, GA Requirements:
  • Experience using JavaScript, XML, and HTML;
  • Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP, etc.)
  • System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP • Fundamental knowledge of networking including TCP/IP ports and firewalls, n
  • Network protocols, and IP networks
  • Strong communication, Strong presentation and writing skills
  • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
  • Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
  • Experience with extending the ServiceNow schema to custom applications
  • Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.
  • Understands technical and functional design requirements related to ServiceNow
  • Create and manage scripts and workflow.
  • Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Experience with relational databases (e.g., MySQL, Oracle)
  • A fundamental understanding of ITSM, ITIL or CMDB
  • Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
  • Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
  • Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
  • Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
  • Custom UI Changes with usage of Web Technologies such as DOM, HTML changes.
  • Experience with ServiceNow's ServiceWatch and/or Discovery tools • Experience presenting and conducting demo reviews with client stakeholders
  • ServiceNow System Admin certification (admin or higher);
  • A minimum of 2 years of related work experience;
  • Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications;
  • Experience in IT service management, ITIL certification preferred;
  • Ability to analyze, troubleshoot and resolve complex software application related problems;
  • Exceptional customer service skills;
  • Applies standard methodology, techniques, procedures and criteria;
  • ITIL v3 Certification;
  • Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results;
  • 3-5 years’ experience with ServiceNow administration;
  • Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes;
  • ServiceNow Certified System Administrator or ServiceNow Certified Application Developer;
  • Experience troubleshooting integration management, security, and application issues;
  • Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc.

Vacancy expired!


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