12 Jul
Business Services Analyst
Vacancy expired!
- The position’s primary responsibility is to provide operational, product and technology support for the assigned systems and applications. The role will primarily provide level 3 application support to the Service Desk and be a key resource on implementations and upgrades for the assigned systems and applications.Essential Duties & Responsibilities
- Provide level 3 support to the Service Desk and other IT teams for assigned systems and applications.
- Provide technical support (including on-call as required) to evaluate problems and provide technical solutions for a 24/7 environment.
- Maintain agreed service level agreements with the business and vendors.
- Maintain an understanding of system capabilities and their application to the specific needs of our business.
- Remain current with system enhancements and new products and how they apply to our business.
- Recommend changes to products and processes to improve the manner in which we conduct business.
- Create and foster collaborative relationships within the IT team to ensure a one-team mentality on how we deliver services to the enterprise.
- Participate in system implementations and upgrades.
- Maintain a working knowledge of relevant hardware and software applications, including emerging technologies.
- Participate in and provides assistance during quality assurance and user acceptance testing.
- Prepare and maintain technical user guides, functional specifications, standard operating procedures, and systems documentation.
- Perform other duties as assigned to support the efficient operation of the department.
- Bachelor’s Degree in Computer Science, Business Administration or a related field require.
- Minimum three (3) years’ experience in Information Technology, preferably in the Gaming Industry.
- Equivalent combination of education and experience may be considered in lieu of educational requirement.
- Excellent problem solving, interpersonal communication and project management skills a must.
- Must have a desire for achieving excellence in customer satisfaction, process, and product quality and reliability.
- Knowledge of the internet, e-business disciplines, and standards.
- Must be extremely detail-oriented with respect to documentation and communication.
- Strong technical verbal and written communication skills with the ability to simplify terminology that a non-technical end-user and/or senior executive can understand.
- Ability to effectively communicate with technical professionals, and a basic understanding of software architecture.
- Demonstrated knowledge and experience in creating and implementing policy and procedures.
- At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
- Certifications such as Project Management Professional, ITIL, Business Analyst Professional and/or application-specific accreditations desirable when combined with relevant experience.
Vacancy expired!