Sr. Customer Service Advocate

Description If you're looking for work in Customer Service, this position via Robert Half might be for you! Articulate, highly-skilled candidates who love building solid customer relationships will be interested in this Senior Customer Service Advocate position. This position is based in the Atlanta, Georgia region and is a contract to hire opportunity.How you will make an impactProvide accurate and continual communications to internal and external customers on any aspect of order fulfillment

Respond to internal and external customer requests and resolve order exceptions in a timely, efficient manner

Quality issues – enter complaints, ensure samples are sent and quality team responds and resolves. Processes any resulting returns and credits

Order and inventory management based on forecast and other modeling; order fulfilment with basic Supply and Demand analysis along with maintaining Economic Order quantities. (EOQ)

Navigating through multiple systems (SAP for legacy plants; other ERP systems for acquisitions), customer portals, excel, QV, salesforce, PACG.

Run reports and provide account management support to assigned customer advocate teams and assigned customers

Provide effective and proactive follow up communications to customers and internal teams to ensure customer order and service expectations have been met.

Requirements

Solid understanding of customer account management

General understanding and experience with ERP business application, (SAP preferred)

Ability to learn new systems as well as adapt to change and self-motivate to increase position and industry knowledge

High degree of organization and attention to detail while managing competing priorities

Successful time management and prioritization skills as well as ability to flex and adjust as needed for business requirements

Effective written and oral communication, including responsiveness and follow through of pending tasks

Customer focused, ability to maintain composure during challenges, and be action oriented

Proven ability to identify potential issues or conflicts and work with appropriate internal support to resolve to the mutual benefit of Company and customer

Microsoft Office Skills

If you derive detail oriented and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .