Quality Assurance Manager

Xylem |ˈzīləm|1) The tissue in plants that brings water upward from the roots;2) a leading global water technology company.Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.If you are excited and passionate about helping us #letssolvewater, we want to hear from you!The Role: Xylem seeks to hire a Quality Assurance Manager to Lead & oversee the daily execution of Quality Management System for the operation with primary focus on Internal, Supplier and Customer Quality. The ideal candidate will be responsible to develop and transform the Quality Management System for the operation. He/She will lead quality engineers in daily duties and continuous improvement projects. Acts as the ISO 9001 representative and manages the compliance of specified plant standards of nuclear certification and established military specifications.Essential Duties/Principal Responsibilities:Drive cultural change throughout the entire operation as it pertains to quality by establishing high level expectations & standards around the definition of quality.

Lead the internal quality department for annual review purposes. Assess the department in terms of skills and identify training needs. Develop a set of common expectations for the Quality Engineers (QEs).

Lead the internal quality department in disciplined data driven plant floor improvement.

Be a visible presence on the plant floor. Review processes and make recommendations to your team for improvement. Lead the corrective action process for both warranty and manufacturing related issues

Oversee product-defect data collection and assist in directing corrective actions of top product-defect and warranty items. Personally track weekly progress. Coordinate MRB process & actively resolve key customer, supplier and internal issues using six sigma or other proven methods to root cause and correct issues.

Conduct regular update sessions with QEs to review current activities and ensure that progress is being made on open projects, corrective actions, etc. Track progress against established goals/metrics and associated plans.

Track Quality System audits. Work with business unit leaders to close gaps identified in system audits. Actively lead the pursuit of an ISO compliant system. Set expectations for QEs to participate in the NPD process. Kick-start this process through active leadership during initial efforts. (i.e. participate yourself)

Prepare monthly reports that outline improvement activities for the month as well as current customer PPM levels and any returns for the month. Summarize corrective actions related to these returns. Summarize warranty status and any actions on warranty items. Suggest improvements to the QMS

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:Bachelor’s Degree in applied science, or engineering field. Master’s degree preferred. Advanced certification a plus.

Five (5) years prior experience in Quality Assurance for consumer product manufacturer

Prior experience with ASME Code compliance

Background or substantial knowledge of six sigma problem solving methodologies

Experience in quality management systems. Experience in quality system audits

Strong proficiency of Microsoft Office Applications, Business Objects, Team Guru, etc…

Demonstrated experience working with manufacturers, suppliers and distributors

Demonstrated exceptional written and oral communication skills

Proven track record in setting and managing business targets and achieving objectives.

Successful experience working in challenging business environment where skills/abilities were stretched.

Demonstrated success in managing inter-functional challenges

Ability to read and interpret mechanical and electrical drawings.

Ability to lead a team in the creation of basic manufacturing quality documentation:

Control plans - FMEA - Audits - Work instructions - OMS Procedures

Ability to lead a team in the implementation and maintenance of a layered audit program.

Ability to forge cross functional ties and partnerships. Ability to manage time effectively.

Ability to manage and coach a team of QEs in shop floor quality management

Experience in a Union manufacturing environment is a plus

We Offer You More Than Just “A Job”Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.

Physical Demands/Work Environment:(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)Good vision and hearing

Ability to stand and walk, lift and carry up to 35 pounds occasionally and/or 10 pounds occasionally; stoop, crouch, kneel reach for and handle items, pick, pinch or otherwise work with the fingers and use the fingertips to perceive attributes of objects such as size, shape and surface finish.

Work is performed in a typical manufacturing plant environment under the following conditions: noise, fumes, dust, and high voltage electric current.

Some duties are performed outdoors and may involve exposure to inclement weather conditions.

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. (Will be listed on all positions in the United States)