Customer Service Representative (Urbandale)

Must-Haves:

1+ years Customer Service Experience

Obtain a High School Diploma

Ability to Pass 7-Year Background Check

Home internet required

Reliable

Pluses:

Call Center Experience

Day to Day:

The purpose of this position is to support existing policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions.

This position answers general questions that policyholders may have (billing, scheduling etc)

Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing.

Asks appropriate questions and serves as a resource of information when attempting to retain existing business.

Enters all information related to the call for tracking and reporting purposes.

Elevates reoccurring issues to management.

Shift options 1st, 2nd, 3rd; 3-6 month contract with extensions.