Service Delivery Manager - Cyber

Job Description

Managing a team of highly skilled specialists, whilst working closely with our Engineering & Technical Operations Teams to develop and maintain support services for a large Government end user estate, you will bea critical client facing role to ensure we deliver high quality services as part of our on-going contract.

• Manage the delivery of services to ensure that SLAs (service level agreements) and KPIs (key performance indicators) are met or exceeded
• Maintain tight control over schedule, risks, scope of work and budget, and ensure that project is completed on schedule and within budget
• Ensure service quality and delivery standards; identify service needs, plan the service delivery and proactively supports cost reductions
• Build and maintain strong relationships, and provide day-to-day advice and support to clients
• Maintain frequent contact with internal personnel, outside customers and industry peers at various management levels concerning operations or scheduling of specific phases of the project or contract
• Ensure that operational teams have a clear understanding of SLAs and KPI requirements
• Ensure supporting procedures and work instructions are developed within the respective Service Providers to support the governing process
• Conduct briefings and participate in technical meetings for internal and external representatives concerning specific operations
• Represent the organisation at Governance meetings
• Provide guidance to the Project Team on required Quality Management Systems processes and standards
• Conduct quality assurance reviews of Contract Data Requirements List and other documents
• Conduct internal quality audits to verify compliance to Project processes as defined in Project Plans.

Qualifications

• Bachelor's Degree in Computer Science or equivalent
• ITIL foundation and practitioner
• Extensive experience with Project Delivery principles, standards, methods and implementation
• Innovative with solid experience in streamlining and transforming service delivery
• Proven experience designing and implementing project management processes
• Demonstrated experience in staff supervision, leadership, engineering management, risk mitigation and business improvement methodologies
• Proven experience in managing projects and project delivery teams to success.

Additional Information

At Leidos you’ll enjoy 12 weeks’ paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing, RDO program and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions.