Urgent :: Production Reliability Engineer :: Chicago IL, Phoenix AZ, San Fran CA, Dallas or Austin, TX(2 days onsite) :: Remote

Hi, Hope you are doing well.

• Work closely with Production Reliability Engineer – Agile Release Train, Product Owners, Architecture, Security, Engineering, and other teams to collaborate on requirements, priorities, etc. Provide input and guidance to platform projects to ensure reliability, scalability, current functionality, capacity, and performance requirements are not adversely impacted.
• Documents, manages, and supports code deployments, hardware upgrades, patching, certificate renewals into the Customer Acceptance Testing (CAT), Disaster Recovery (DR) and Production (PRD) environments. Perform the appropriate functional, regression, performance and other assisted testing.
• Work closely with Product and Customer Enablement Team to maintain up to date topology diagrams and business workflow diagrams for supported platforms.
• Review, provide clarification, update, and manage Business Review Documents (BRD) and Production Readiness Checklists (PRC). Provide status report updates as requested by Project Managers and company leaders. Prioritize, manage, and keep current on tasks, stories, and assignments within team Kanban board.

• Identify, create, and publish customer communications regarding maintenance windows, code deployments, Disaster Recovery Exercises or any other potential customer impacting events within Customer Acceptance Testing (CAT), Disaster Recovery (DR) and Production (PRD) environments.
• Identify areas where efficiencies and/or automation could: improve processes, reduce, or eliminate manual processes, reduce risk, and provide a better user experience. Work with others to architect the solution, create the epics or stories required, prioritize, test, implement and measure the improvements.
• Support the company commitment to risk management and protecting our integrity and confidentiality of systems and data. This is not limited to but can include: identifying, creating, documenting, managing, and supporting Self-Identified-Issues (SII’s)
• Provide support on testing, timelines, and requirements for bank on-boarding

• Review changes in User Acceptance Testing (UAT) and participate in discussions for scheduling what changes will be deployed and into which environment

• Assist in triage and support incident or request tickets and their corresponding Service Level Agreements (SLA’s)

• Identify, track, manage, and report on Service Level Agreements (SLA’s)
• Assist in creation, standardization and use of Status Cast communications as needed for customer communication on incidents and/or deployments

• Minimum of 5 or more years of related experience

• Education and/or experience typically obtained through completion of a bachelor’s degree in Computer Science, Information Systems, or other related fields.

• Knowledge of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) disciplines, practices, and procedures

• Familiarity with Agile Methodology, development and project management requirements focused on system performance and reliability.
• Ability to relate business needs to system capabilities and fully understand the role of the systems and impacts on the business.
• Advanced knowledge of platform architecture systems and requirements.

• Strong attention to detail and accuracy, policy compliance and documentation.?
• Ability to manage multiple priorities and perform strategic decision-making. Ability to analyze problems and review multiple alternate solutions including analysis of advantages, potential risks and remediations.

• Must be able to support assigned shift with flexibility to support other shift times, as needed.

• Knowledge and/or experience with customer implementations is a plus.

• Amazon Cloud certification