22 Jul
Customer Care Associate
Pennsylvania, Williamsport , 17701 Williamsport USA

Vacancy expired!

Description Reporting to the Supervisor, Customer Care, this position is responsible for the setup of new and maintenance of existing customer accounts, resolving and dealing with customer problems and questions to ensure the satisfaction of Brodart Books customers with the products and services provided. Resolves customer problems and answer questions dealing with system configuration/setups, product content and functionality, billing and contracts to include appropriate referral and escalation or follow up with other internal service areas as may be necessary.Takes ownership of issues and ensuring problems are resolved promptly, completely and professionally; Manages individual contracts and renewals for customer base making inventory and allowance adjustments to the customer's subscriptions as necessary; Maintains an in-depth understanding of Brodart's technical products, support protocols, customer contact applications, and departmental procedures, as well as a basic knowledge of the company's other products and applications used by customers; Accountable for accuracy and timely completion of assignments, reports or other customer documentation and communications and Supports the needs of colleagues and the department as may be necessary or required.

Vacancy expired!


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