Technical Support Specialist

About us: CIO Solutions provides premium IT services to small and large businesses, affordable housing developments, medical practices and non-profit organizations. We have been around for over 30 years and continue to grow each year with one goal in mind ? to provide our clients with custom IT solutions supported by knock it out of the park customer service. Our team works out of offices located in Santa Barbara, San Luis Obispo and Fresno, CA.About you: We love great candidates with technical chops, but we know there is more to a great fit than that. Do you truly enjoy putting a smile on a client?s face? Wishing a co-worker happy birthday with a jar of homemade salsa? Staring down challenges like a lion on the Savannah? If the answer is, ?yes?, ?yes? and ?yes!? then we would like to hear from you.About the job: The Technical Support Specialist is responsible for managing technical tasks for CIO Solutions clients. The ideal candidate will enjoy interacting with clients and co-workers in an interactive, collaborative environment. The Technical Support Specialist delivers excellent customer service, is detail oriented and takes pride in the quality of work they perform. This role works out of the San Luis Obispo, CA office. Note, this position is currently a telecommute/work from home position for a temporary period of time.Compensation Package Includes:

Competitive Salary

PTO/sick time

Health insurance

Dental and vision reimbursement program

FSA

401k retirement account

Disability and life insurance

Essential Duties and Responsibilities:

Communicate effectively with customers and co-workers

Resolve computer and network problems

Perform hardware maintenance and upgrades

Test new equipment configuration

Perform network device management

Implement policy management

Optimize system performance

Make equipment recommendations as required

Develop and implement improved policies and procedures

Document problem outcomes

Knowledge, Skills and/or Abilities Required:

Minimum of 3 years experience performing hardware/software technical systems troubleshooting and support

Minimum of 3 years experience in software and technical systems customer service and support

Minimum of 2 years experience in Windows server maintenance, configuration and support

Proficiency in all Microsoft operating systems

College degree in technology field and/or professional certification

Remote IT systems and peripherals troubleshooting, configuration and management preferred

Knowledge and experience with one or more of the following:

Remote management and monitoring tools

Ticketing systems

Backup devices

Power supplies

APs, firewalls, routers, switches, network printers

Must work well with little supervision individually and in a team environment

Possess excellent verbal and written communication skills

Be available for on-call and after-hours support responsibilities

Customer-oriented and friendly attitude

Must have a California Drivers License and clean driving record

Please submit a cover letter and resume for consideration