Guthrie Theater | Security Guard (Full-Time)

Reports to: Health, Safety and Security Manager

Compensation: $18.11 per hour plus benefits

THE ORGANIZATION

The Guthrie Theater engages exceptional theater artists in the exploration of both classic and contemporary plays connecting the community we serve to one another and to the world. Through its extraordinary artists, staff and facility, the Guthrie is committed to the people of Minnesota, and from its place, rooted deeply in the Twin Cities, influences the field as a leading 21st century arts organization.

Every year more than 500 people, both on stage and off, help ensure our success in creating and supporting the highest level of theater. As an organization, we are committed to our values of Artistic Excellence; Community; Equity, Diversity and Inclusion; and Fiscal Responsibility.

LAND ACKNOWLEDGMENT

The Guthrie Theater would like to acknowledge that we gather on the traditional land of the Dakota People and honor with gratitude the land itself and the people who have stewarded it throughout the generations, including the Ojibwe and other Indigenous nations.

THE POSITION

The Security Guard (full-time) position is responsible for the safety and security of assets, property, personnel, patrons, customers, and all visitors of the Guthrie Theater by monitoring and patrolling the theater premises and responding to incidents in a calm and professional demeanor at all times. All employees are expected to center, model and champion the Guthrie’s core values of Artistic Excellence, Equity, Diversity and Inclusion, Community, and Fiscal Responsibility.

This position is full-time, non-exempt and benefits-eligible. Compensation for this position is $18.11 per hour plus benefits. Shifts will typically be 3:00 PM-11:00 PM, Wednesdays through Sundays.

The Guthrie is dedicated to building an equitable environment that is mixed across lines of difference and strongly encourages applications from Black, Indigenous, People of Color, women, transgender and non-binary candidates. This position will remain open until filled and until a diverse and qualified pool of candidates is identified. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Safety and Security

Perform security patrols to ensure the protection of property from trespassing, fire, accidents, vandalism and other security related incidents, reporting any unlawful or suspicious activity through established company procedures.

Monitor access to premises and property including personnel, visitors, and patrons.

Resolve situations calmly with tact and common sense - including, but not limited to warning, apprehension and/or eviction of violators from premises if warranted. Duties include notifying the appropriate municipal departments (IE: fire, police, emergency responders) when necessary

Respond to emergencies and administer First Aid/CPR/AED when appropriate and necessary.

2. Guest Service

Provide exceptional guest service to Guthrie patrons. Take every possible step to ensure that customers have a positive experience.

Present a polite and professional demeanor when interacting with patrons and colleagues.

Ensure theater and lobby spaces are safe and welcoming.

Follow Guthrie policies and emergency procedures, directing patrons in the event of an emergency.

Assist patrons with accessibility needs as needed or when appropriate.

Problem solve patron issues as they arise.

Foster an environment incorporating the Guthrie values of artistic excellence, community, equity, diversity, and inclusion, and fiscal responsibility.

3. Administration

Communicate both verbally and in written form to complete required documentation of Daily Activity Report and written Incident Reports.

Answer phone calls, take messages, and assist vendors, to promote internal department communication, and to ensure effective communication to Guthrie staff.

Contribute to the overall work culture of the Guthrie. Promote a positive work culture by promoting interdepartmental team work and fostering open communication.

Review Incident Reports and sensitive CCTV footage, using discretion and confidentiality to resolve security matters

Under the direction of the Health, Safety and Security Manager, perform routine maintenance checks as equipment and compliance requires.

Maintain working knowledge of technology within the security department. Collaborating with ITS as projects arise, and acting as a resource to weekend guards as needed.

Assist the Health, Safety and Security Manager by revising and updating templates and paperwork as needed to create departmental efficiencies.

In collaboration with the Health, Safety and Security Manager, provide observations and input to ensure policies and procedures are followed are in line with best practices.

ESSENTIAL KNOWLEDGE AND QUALIFICATIONS

Prior experience working in a Security role, or a combination of equivalent experience and training.

Must possess or be willing to obtain certifications in First Responder/First Aid/CPR/AED.

Ability to respond quickly to a wide variety of requests for emergency and non-emergency assistance.

Ability to resolve problems that may affect large volumes of people.

Ability to demonstrate good judgment under pressure or in stressful situations.

Ability to work both independently as well as with a team.

Willingness to contribute to a positive visitor experience.

Experience, ability, and commitment to working with individuals and teams that are mixed across lines of difference such as race, gender-identity, sexual orientation, religion, ability, age, class and immigrant status.

Must be willing and able to work flexible hours/days, including evenings and weekends, reflective of the dynamic schedule of the theater.

A NOTE FROM HUMAN RESOURCES

For the safety of our guests and staff, the Guthrie Theater requires employees to be fully vaccinated against COVID-19. Documentation of vaccination status must be provided if an offer of employment is made.

Applicants must submit a resume to be considered for the position.

Apply online here: https://recruiting.ultipro.com/GUT1000/JobBoard/47c392e4-6d7f-1e47-226b-ee862ea48cfb/OpportunityDetail?opportunityId=1c7f713f-fd4c-4ea5-b4f9-317242788849