Catering(Event)Server

The Hotel Ithaca located within minutes of Cornell University in the heart of Finger Lakes Wine Country has immediate opening for Catering(Event) Servers. Full or Part-time must be available weekends previous experience preferred. We are looking for high energy enthusiastic individuals who enjoy providing outstanding customer service to guests while attending a Event in our conference Center.

Responsibilities: To provide guests with consistent quality service.

What you will be doing

Insure constant attention to all customers needs and take necessary action to insure complete guest satisfaction.

Read banquet/catering orders pertaining to assigned function (be familiar with menu and service procedures.

Upsell Food and Beverage whenever possible.

Insure all napkins, china, glassware, and silverware are spotless, polished and impeccable.

Attend all department meetings.

Report all shortages of equipment and supplies.

Maintain positive professional attitude with fellow associates and any customers at all times.

Comply with all side work assignments.

Have a knowledge of and practice all safety and fire procedures.

Follow all house rules adhering to specified standards of grooming, uniforms and attendance.

Perform all tasks as assigned by supervisors.

Insure all set up of a meeting are completed a minimum of 30 minutes prior to the scheduled starting time.

Insure the response time for any changes in set up is no more than the standard of 10 minutes.

Coordinate and insure the set up of food buffet a minimum of 5 minutes prior to break.

Insure the proper re-freshening of the breaks and water stations (minimum of every 60 minutes or as needed if sooner).

Insure any messages are delivered within 5 minutes of time received.

Insure Audio Visual Equipment is set up within 30 minutes of scheduled function.

Must be knowledgeable of all in-house services as well as local information and be able to assist customers when questioned.

When approached by a customer with a problem, associate will empower himself/herself to assist the customer at all times.

Associate will make every effort to obtain customers name and use it when addressing customer.

Qualified candidates may apply anytime online at

www.thehotelithaca.com/careers

The Hotel Ithaca

222 South Cayuga Street

Ithaca, NY 14850