Customer Care Representative (CCR)

less thanspan style="background: white;">less thanspan style="font-size: 7.5pt;">less thanspan style="color: black;">less thanspan style="font-family: "Verdana","sans-serif";">Application Process:iiTo be considered for this position, the candidate must submit their resume toiless thanb>less thana>less thanfont color="#0563c1">recruiting@rsac.comless than/font>less than/a>less than/b>iand specify the title and requisition number for which they are applying in the subject line or body of the email.less than/span>less than/span>less than/span>less than/span>less thanbr>less thanbr>less thanspan style="font-size: 9pt;">less thanspan style="font-family: "Verdana","sans-serif";">less thanfont color="#000000">The Customer Care Representative reports directly to the HR Operations Manager. The CCR is responsible for responding timely, efficiently and accurately to the REX Center customer calls and to ensure every FOC customer feels supported and valued. The CCR gathers information from each caller to accurately provide the best possible solutions for basic questions or identifies if the call must be escalated.ii The CCR is responsible for documenting all customer interactions, requests, resolution and action taken within the Case management application. The CCR is knowledgeable on all REX Center self-service tools available and provides coaching to customers on these tools when applicable. The CCR will work closely with the REX Center team to share knowledge and ensure cases are followed through completion while consistently providing the highest level of customer satisfaction.less than/font>less than/span>less than/span>less thanbr>