29 Jul
Consulting Project Senior Consultant
Oklahoma, Oklahoma city , 73101 Oklahoma city USA

Vacancy expired!

Job DescriptionAs a member of the Consulting organization, you are responsible for ensuring that a quality, integrated software solution is delivered in a timely manner, at budget, and to our client's satisfaction. This involves working closely with the client to understand and manage their expectations, as well as working closely with Oracle and third-party vendors to ensure delivery.Create and manage an overall project plan (including budget, structure, schedule, and staffing needs) for one or more Oracle engagements. Monitor and report progress/changes against the plan. Drive implementation by providing motivation and direction.Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. A BS or BA in related fields. 3 - 6 years overall experience in functional or technical role.If you are a Colorado resident, Please Contact us or Email us at oracle-salary-inquiriesus@oracle.com to receive compensation and benefits information for this role. Please include this Job ID: 176987 in the subject line of the email.ResponsibilitiesRole: Customer Success Manager: Customer SuccessLocation: Uruguay (Montevideo), Philippines (Makati City), Canada (Mississauga), United States (Remote)What We're Looking For:As a Customer Success Manager, you will join a collaborative team of business process and industry experts, driven to develop and present strategic guidance and advice to our existing customers on the most effective use of NetSuite. The ideal candidate has relevant industry experience in the areas of process improvement, accounting, or consulting on back office best practices, and a proven ability to build relationships with customers or stakeholders to achieve trusted advisor status. The candidate also has relevant software experience with an ERP or other business application in an administrator or daily user role, and the proven ability to advocate for the software to non-users or other departmentsWhat you'll do:Work continuously with a portfolio of 18-25 Standard tier (emerging market) Customer Accounts and build long-term strategic relationships.

Develop a deep understanding of your customers’ business processes, goals, and strategies in relation to their use of NetSuite and adjacent systems.

Proactively present advice, assistance and resources to help customers generate value from the products and services they have purchased. Develop recommendations using tools, best practices, and pre-defined solutions provided to you and based on your NetSuite functional expertise.

Attain measurable value and system health based on a deep understanding of your customers' business needs and NetSuite usage.

Leverage functional/technical knowledge of NetSuite and NetSuite internal resources to encourage customers’ adoption of NetSuite, deepening this expertise over time.

Increase communication footprint within the customer organization by driving access to decision makers and providing valuable insights across departments.

Collaborate with other stakeholders in the organization who are responsible for ensuring Customer Success: Account Management (AMO), Solution Consulting, Professional Services, Advanced Customer Support (ACS) Delivery teams, and Technical Support.

Provide guidance and direction to customer stakeholders and NetSuite PS or ACS teams completing hands-on configuration.

Build and advise on execution of a strategic roadmap for customers in your portfolio, aligning customers’ long-term strategic plans with near-term quick wins.

Be measured on the following metrics for your portfolio of accounts: C-Sat, ARR, Retention, Referenceability.

Earn and maintain the following the NetSuite certifications: SuiteFoundation, Administrator, ERP Consultant, Financial User, and SuiteAnalytics

Preferred Qualifications / Skills:Functional experience (2 – 3+ years) with NetSuite ERP or similar ERP software (Oracle Fusion, Acumatica, Infor, Microsoft Dynamics, Intacct, QuickBooks)

Ability and desire to develop or enhance NetSuite product expertise. Previous NetSuite product experience​ and NetSuite ERP Certification strongly preferred but not required.

Previous experience in a customer-facing role such as Consulting, Audit, Sales or Customer Support.

Hands-on experience in accounting or other key internal roles in common industries, with knowledge of industry standards and best practices, common challenges and pain points, and industry-specific applications and solutions.

Proven success in a fast-paced environment working with multiple customers and internal stakeholders.

Proven ability to communicate and present effectively with C-Suite level executives.

Excellent problem-solving and consultative skills​, proven ability to develop and propose functional solutions to complex business challenges related to ERP software and present them in a condensed and impactful way.

Ability to demonstrate a deep understanding and empathy for customers’ business changes.

Exceptional written and verbal communication skills, analytical skills, and presentation skills.

Curiosity and desire for continuous learning and improvement. Proven success developing knowledge with both guided and independent learning.

Passion for NetSuite and the success of NetSuite customers, and the drive to help customers implement the very best solutions for their businesses.

Why NetSuite?We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, today NetSuite has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.At Oracle NetSuite, we care! We care about the evolution of people and business and making life a bit easier. We focus on encouraging productivity, accomplishments and job success through powerful cloud technology. We listen to the needs of our customers and users, we are passionate about fulfilling our mission to enable companies to realize their vision on the very best technology. We are looking for experts to join our NetSuite family to accelerate the evolution of our technology. By putting together a dynamic and passionate team of designers, writers, researchers, developers, and product managers we will be able to delight our customers by designing and executing next generation solutions that focus on insight, control, automation and agility.The scope of our opportunity is endless! Yes. We’re absolutely serious. And we can’t do it without your help. We need thoughtful, talented, fearless and multi-faceted team players who love empowering users with extraordinary user experiences.One word — Transformation. At NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. Transform your career at NetSuite. At NetSuite we work hard and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. NetSuite employees take the hill: we prefer action over inaction, we are tireless in our mission and we pause to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?NetSuite is transforming how its customers do business. If you want to transform your career, apply now.Detailed Description and Job RequirementsThe Customer Success Manager will be responsible for driving adoption of the system and increasing the perceived value of our SMB customers’ NetSuite investment.As a member of the Advanced Customer Support team within the Customer Success organization, the Customer Success Manager will provide functional, technical advice and strategic guidance to customers within their portfolio to meet this objective. The Customer Success Manager’s goal is to act as the Trusted Advisor to their customers, by having a deep understanding not only of NetSuite functionality but also of each customer’s business needs and objectives. The Customer Success Engagement Manager must be able to guide the customer to maximize the value of their NetSuite investment.The Customer Success Manager will meet with customers on a regular basis to discuss business and system challenges they may be facing, to understand their definition of success with NetSuite, and to offer proactive advice on how to optimize or enhance the use of their NetSuite account. This may include purchasing additional NetSuite functionality, engaging NetSuite functional/technical teams for work to be executed, or making recommendations for 3 rd party solutions or services. The Customer Success Manager will work closely with any paid Professional Services or Advanced Customer Support delivery teams executing those services, without personally performing hands-on configuration for the customer. The Customer Success Manager will also coordinate with the Account Manager (Sales) by sharing the strategic roadmaps for the functional/technical use of NetSuite and contributing to long-term strategic planning.Customer objectives or challenges may be complex, and customers will often have budget or bandwidth constraints that require efficient solutions. For this reason, CSMs will need to exhibit a deep understanding of and empathy for their customers’ challenges, and a degree of creativity along with strategic problem solving. Typically, at least 2-3+ years of relevant experience with NetSuite and within the given industry is needed.Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age, or any other characteristic protected by law.Job Type : Regular Employee HireOrganization : OracleHiring Manager: Matt VargheseLocation : Montevideo, UY; Makati City, PHL; Mississauga, CA; United States (Remote)About UsDiversity and Inclusion:An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.Disclaimer:Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer

Vacancy expired!


Related jobs

Report job