Customer Service Call Center Representative (Middleburg Heights)

The health and well-being of our employees are important to us therefore, we are following the CDC guidelines and have social distancing measures in place.

We are currently hiring for our call center representative position. As a call center representative you will be answering inbound calls and assisting with resolving issues, answering questions, and educating customers.

At DialAmerica you will enhance your communication and customer service skills through the variety of programs that we will develop your skill set to. The development we give you in each of these areas will help you market yourself. We will support your professional growth no matter where you want to go.

What To Expect

What can expect from this entry level position:

Fielding a variety of incoming calls on behalf of our clients

Putting the customer first by providing world-class customer service

Documenting information in client systems for accurate record keeping

Gaining a deeper knowledge and understanding of different industries

Satisfaction and pride in helping people and producing high quality of work

A work culture that believes in the power of working and communicating as a team

A work culture that supports the unique needs and career aspirations of each individual

Comprehensive training and development methods throughout your tenure that will challenge you to grow

What We Offer

The opportunity to invent your career

Fixed schedules (no rotations) that include 1 weekend shift

Variety of work schedules to suit your lifestyle and needs

Advancement opportunities (we promote heavily from within)

A second family

Benefits

Here’s just some of our benefits:

Paid on-the-job training

Healthcare coverage and 401K

Competitive compensation - base salary + incentives

Set schedule

Weekly pay with direct deposit

Supportive and motivating staff to help you succeed

Rapid opportunities for advancement

Professional and upbeat office setting

Work from home opportunities after training

Keeping our employees safe and clients satisfied is important to DialAmerica. Therefore we have implemented protocols to keep our facilities clean and safe and we are happy to announce that we are able to offer newly created work from home positions for select lines of business.

Qualifications - What We Are Looking For

Additional requirements for this CCR role include:

Flexibility to adapt to changes in a growing organization

Positive attitude with a drive for success

Computer proficiency

Strong listening and problem solving abilities

Passion for helping people

Dependable, reliable, with a strong attention to detail

Must be at least 18 years old

Background check is required

At DialAmerica, YOU are the Difference!

Apply now! Click on the link to apply: http://dial.am/RXKE

Or copy/paste the link into your address bar

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.