Maximus is now hiring Customer Service Representatives!
Vacancy expired!
Apply Now!
Job status
Full time
Benefits
401K / Retirement plan, Dental Insurance, Health Insurance, Vision Insurance
Pay
$12.95 – $14.95 Hourly
Job description
English and Bilingual Customer Service Reps Position Available - potential to work from home within 30 days after completing training onsite, pending performance
Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
Pay and Benefits:
Base rate = $12.95/hr + an additional $4.54/hr for health and wellness benefits
Bilingual base rate = $14.25/ hr
$1,650+ in potential bonuses for excellent work and referrals
A potential to work from home within 30 days after completing training onsite, pending a performance review
A variety of shifts that meet lifestyle and family goals
Fun, professional atmosphere
Leadership support to ensure success in a meaningful career
Many opportunities for promotion and career advancement into global company
COVID-19 Update: At Maximus, our employees provide vital services to individuals and families. We are taking every precaution at our offices to ensure a safe work environment. Those precautions include, but limited to, sanitation methods that comply with CDC standards, providing paid time off for those who qualify and resources for insurance coverage and self-care. We continue to monitor and update our policies and procedures as the situation and guidance changes for each of our locations.
Please note this job posting is for upcoming classes in Lawrence, KS; targeted start date is discussed with your recruiter.
Education requirements
High School diploma or equivalent required
Experience requirements
Minimum six (6) months customer service experience required
Qualifications
Must be able to speak and read English fluently
Responsibilities
Responding to numerous phone inquiries
Using standard technology: telephones, e-mail and web browsers
Assisting callers in finishing online applications
Completing daily electronic call logs
Filling out time sheets
Adhering to privacy rules
Connecting callers with leadership as needed
Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
Reporting problems through an easy online system
Responding to telephone inquiries within set time parameters
Completing all assigned training as necessary
Skills
Must be able to type a minimum of 20 WPM
Ability to work within established turnaround times
Must have excellent interpersonal skills and the ability to organize simultaneous tasks
Ability to work as a member of a team
Spanish fluency is desirableApply Now!
Vacancy expired!