Customer Service Representative

Description Customer Service Representatives who love building solid customer relationships will be interested in Robert Half 's new position, if they are interested in the growing Hi Tech Engineering industry. This Customer Service Representative position is an excellent career opportunity for someone who is articulate and highly-skilled. This could be the long-term contract / temporary to permanent Customer Service Representative position you're looking for, if you can work in Birmingham, Alabama! This position is perfect for candidates looking to work in a dynamic, rapidly-changing call center.What you get to do every dayOffer friendly, accurate customer service in a timely fashion

Field and send out send written business correspondence

Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

Manage and place incoming telephone calls Requirements - Critical thinking, problem solving, ability to work independently

2+ years' experience with performing in a goal-driven & customer-focused environment preferred

Demonstrated knowledge of Multi Task

Inbound Outbound Calls experience highly preferred

Customer Portal experience highly valued

Background working with Answering Inbound Calls

Foundational knowledge in Customer Support

Expertise in call centers

Practical knowledge of HealthCare Insurance

Inbound Call Center experience

Earlier work involving Inbound Telephone Calls

General familiarity with Healthcare Administration

Good understanding of Volume Inbound

Import customer service experience

Adeptness in CRM

Comprehensive knowledge of Call Center Customer Service

Previous experience working with customer information files

Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

Proficiency with Microsoft Office required

Positive attitude and an engaging businesslike approach

Experience performing extensive research to resolve complex customer inquiries

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Excellent customer service and office administrative skills

Demonstrated talents in communicating and interacting with clients/customers, both internal and external

Ability to effectively interact, verbally and in writing

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today! ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .