Customer Service Representative-Remote Positions

Description18+ REMOTE Customer Service SpecialistsHealthcare IndustryOne of Chattanooga's largest and most desirable companies is looking to identify 18 of the best and most compassionate Customer Service Specialists to support their team thru peak season. These positions are set to last for 6 months and will give you an amazing opportunity to gain a high level of exposure and valuable experience with one of Chattanooga's largest employers.A typical day may include:

Answering 50-75 inbound phone calls/day

Listening and acknowledging member concerns and questions with compassion

Explaining member benefits and insurance information

Troubleshooting questions to resolve concerns

Who we are looking for 18 individuals who possess the following:

Proven ability to exhibit compassion while listening to concerns

Genuine desire to help people (willing to go above and beyond)

High attention to detail and follow through

Intermediate to Advanced technical skills (must be able to type while speaking with customers and documenting info into the system)

Previous customer service experience

Position Schedule: A 40-hour shift between the hours of 8am-9pm Monday-Sunday. For consideration, you MUST be able to work any variety of shift during these times. All Candidates will be required to work on SaturdaysSubmit your resume at www.OfficeTeam.com and call our office at 423-265-5561 for an immediate interview!All candidates required to have internet with a minimum speed requirement to work remote and must undergo background check, undergo drug screening, and provide verification of previous employment for this projectRequirements

Supportive, positive attitude with a professional demeanour applied to all tasks

Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

Proven experience going the extra mile to solve complex customer inquiries via extensive research

2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

Ability to navigate multiple computer systems and applications

Critical thinking, problem solving, ability to work independently

Proven knowledge of Microsoft Outlook

Foundational knowledge in Microsoft Excel

Microsoft Office experience highly desired

Alpha 6,000 - 8,000 kph experience

Well-founded grasp of Microsoft Word

Command of customer service

Strong familiarity with data entry

Excellent customer service and office administrative skills

Excellent oral and written communication skills

Demonstrated talents in communicating and interacting with clients/customers, both internal and external

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $14.25 - $16.50 / HourlyLocation: Chattanooga, TNDate Posted: July 27, 2020Employment Type: TemporaryJob Reference: 03950-0011514951Staffing Area: Office u0026 Administrative