Patient Access Representative I

Work Shift:Day ShiftTime Type:Full timeDepartment:CC017117 Access Specialty Care ClinicSummary:Responsible for the first impression of Arkansas Children’s; Performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.Required Education:High school diploma or general education degree (GED)Recommended Education:Associate's degree or equivalent from two-year college program or technical school or nursing diploma, Bachelor's degree from four-year college or university, Certificate from college program or technical schoolRequired Work Experience:Related Field - 1 year of experienceRecommended Work Experience:Administrative Support - DirectEpic experienceRequired Certifications:Recommended Certifications:DescriptionSchedules all patient appointments and ensures referrals are obtained.

Meets or exceeds expected productivity and accuracy standards.

Greets and engages patients, families and visitors in order to provide a positive first impression.

Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.

Completes discharge scheduling and ensure follow up appointments and tests are scheduled.

Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.

Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.

Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.

Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.