Associate Applications Support Engineer

Description Position SummaryProvide creative and technical contributions to support business-critical applications/services/files. Respond to, identify, and resolve application/services/files-specific issues as they arise for internal and external stakeholders in multiple operating environments.Major Duties and ResponsibilitiesEffectively communicate identified issues and their root causes to internal stakeholders both within and outside of the IT department.

Become familiar with the organization's operational processes and how they interact and leverage applications.

Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions.

Monitor application-related jobs, processes and performance using available tools, logging databases, and the feedback of internal stakeholders.

Contribute as a member of an Agile scrum team, pulling in user stories when new issues arise and providing feedback in grooming sessions.

Work collaboratively within the scrum team, IT department and internal operations teams.

Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified.

Be available and responsive in the team's on-call rotation in the event of production issues after business hours.

Education, Experience, and SkillsBachelor’s Degree in related field required.

1 - 4 years of professional IT experience.

Solid understanding of current/planned system service levels and disaster recovery procedures.

Progressively responsible experience with internetworking architectures in a production data center, or supporting a major operating system in a full scale, large volume production environment.

Proficient in troubleshooting in production environment (e.g. spot errors/exceptions in logging database).

Experience with ServiceNow and production support process.

Experience with MS SQL and stored procedures.

Experience with PowerShell.

Worked in Agile/scrum team.

Basic knowledge of Visual Studio and .NET.

Experience with AWS environment.

Familiar with Confluence and Jira.

Excellent communication skills.

Requirements

Tech must-have:Experience with production ticketing systems (e.g. ServiceNow)

Experience with production incident process

Experience with technical troubleshooting in production and stage environments

T-SQL querying and stored procedures experience

PowerShell experience

C# programming experience for bug fixes and tech debt items

On-call experience

Familiar with Agile Scrum

Tech plus:Experience in service account set up and configuration in SFTP servers

Experience in Inbound/outbound file monitoring and troubleshooting on servers

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