05 Aug
Sr. IT Analyst Field Support
Vacancy expired!
- Shift work and travel may be required.
- Approximately 75% local travel to area resorts as needed. Mileage reimbursement provided.
- Ability to use a personal smart cell phone for communication, during and outside of regular work hours.
- Ability to physically operate in a fast-paced environment.
- Must be able to work “on-call” in a 24x7 environment.
- Provides leadership for Tier-2 support of computer and printing endpoints and miscellaneous equipment and peripherals.
- Ability to follow procedures accurately and consistently.
- Completion of required documentation within the specified timeframe for asset tracking and billing purposes.
- Adapts and positively reacts to changes within the work environment.
- Promotes continuous improvement standards as related to the work environment.
- Ability to guide the customer into the IT process to achieve their needs and manage user expectations.
- Ability to work as a team member or leader at times in resolving issues.
- Oversee the installation of operating systems (desktop images) and application system software; test software functionality, including interfaces to other property equipment and communications between property and corporate equipment; test all telecommunications links and equipment as required.
- Assist local vendor representatives and other members of the installation team with installations.
- Provide the interface between the local vendor representative and management staff while working at an MVW resort site, corporate office, marketing, and sales gallery or contact center.
- Appropriately respond to and resolve system installation problems as they occur and follow established procedures for problem escalation and follow-up.
- Responsible for financial work estimates for projects and departments, budget tracking, and managing expectations of those estimates.
- Provide individual guidance with primary navigation through Windows OS and MVW applications.
- Appropriately respond to and resolve system problems related to system and software operating procedures while on property.
- Completion of required documentation within the specified timeframe for asset and problem tracking purposes.
- Communicates to change management, site phases, and new development enhancements.
- Provides status updates and comments to the project owner(s), management, and team participants.
- Must be a self-starter, well organized, and detail oriented.
- Excellent customer service skills.
- Excellent communication skills and mature judgment.
- Position requires the ability to work effectively with others (team player).
- Ability to work under pressure and manage multiple priorities.
- Intermediate network cabling/wiring knowledge and abilities.
- Ability to frequently lift equipment that can range up to 30lbs.
- Ability to perform physical activities such as bending, kneeling, crawling, and squatting multiple times daily, and standing for extended periods.
- Special projects as assigned by Support Manager or Director.
- Requires BS/BA degree in a technical field or equivalent technical training and on-the-job experience
- 3-4 years’ work experience in technical customer service support or having equivalent kind of skills experience
- Customer Service
- Technical Problem-Solving Skills
- Current versions of Microsoft Office and Windows Technical Support
- Installation of Desktop Hardware/Software and Peripherals
- Desktop Troubleshooting Skills
- Video and Audio Web Conference Support
- Wireless Communication Support
- Intermediate Telephony Knowledge and Support
- Intermediate VOIP knowledge and support
Vacancy expired!