31 Jul
Customer Service Representitive (LaPlata)
Maryland, Southern maryland 00000 Southern maryland USA

Vacancy expired!

Are you interested in joining an industry leader as your next career move? Do you consider yourself a driven individual who can also work as part of a high functioning team? We have just the opportunity for you! SMO Energy is a leading home services provider looking for personable and reliable individuals to join our team as Customer Service Representative.

Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us. If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you!

Responsibilities:

As a Client Care Representative, you will handle inbound and outbound customer service inquiries, including calls, web leads, and chats from an established customer base. In addition to providing excellent customer service and fulfilling customer needs, you will also support the organization by up-selling our products and services to our existing customer base in addition to prospective clients.

Specific duties include:

Answer a high volume of incoming inquiries regarding SMO Energy’s products and services, billing concerns, and general client questions.

Process customer requests for SMO Energy’s delivery and equipment repair services.

Actively upsell SMO Energy’s products and services.

Identify and act upon potential new sales opportunities.

Open and maintain new customer accounts.

Consistently meet personal and team sales targets, call handling quotas, and customer service levels.

Troubleshoot and resolve customer issues.

Handle complaints, provided appropriate solutions, and alternatives within company guidelines to ensure customer satisfaction.

Collaborate with other departments to ensure timely resolution of customer issues.

Support organizational initiatives and goals by making outbound calls and executing other communications to existing and prospective customers.

Assist customer service team with additional tasks and responsibilities, as assigned.

Assisting with customer retention.

Prepare account changes and closures.

Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines

Requirements:

As a Client Care Representative, you must be pleasant and professional with an engaging personality and possess the ability to function equally well both independently and in a team environment. You must be detail oriented and focused, with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers.

Specific qualifications include:

High School Diploma or Equivalent

1-2 years in a customer-facing role; prior experience in a customer service or contact center setting preferred

Ability to thrive in a fast-paced environment, multitasking while keeping focus on the customer.

Proficiency using and adapting to technology, prior experience using telephony software, CRM technology, and Microsoft Office strongly preferred.

Excellent verbal and written communication skills.

Strong troubleshooting and resolution abilities.

Dedication to customer satisfaction.

Must be able to commit to a flexible schedule, including weekday and weekend shifts that span mornings, afternoons, and evenings.

Benefits:

As a Client Care Representative, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

Medical coverage (F/T staff)

Dental coverage (F/T staff)

Retirement Savings

Plus more!

Build a rewarding career with an industry leader!

Apply now!

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Job Type: Full-time

Benefits:

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Schedule:

Must be Flexible

Vacancy expired!


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