03 Aug
Night Audit - Limelight Ketchum
Idaho, Usid 00000 Usid USA

Vacancy expired!

Job Description

Position Summary:Perform daily audit function according to the daily audit checklist and complete tasks in a timely manner.

Service Standards:Eye contact should be made at a distance of no less than 10 feet from every guest.A genuine smile should be offered at a distance of no less than 5 feet from every guest.Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor.Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests.Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest’s individual needs.

Essential Functions of the Job:Act as Front Desk Receptionist, Concierge and PBX Operator during this shift.Assist with guest requests and any guest services.Run expected arrivals report.Check wake up call sheet from PBX. Verify all wake up calls have been set on the Wake up call clock. Continue to record wake up calls throughout evening. Make wake up calls that are for the night shift.Roll all Expected Arrivals and No shows to next day.Guest’s still due to arrive with an amenity in the room after 11:30pm, should be removed and taken to room service.Run Revenue Center Detail.Verify all Retail outlet charges are posted.Post overnight parking charges.Roll hotel date, Post room and tax.Back up computer system, coordinate w/SLC auditor.Print and distribute House Reports.Submit unaudited reports to hotel outque.Submit audit.Start interfaces.Be completely familiar with all emergency procedures, act responsibly and in accordance with policies and procedures in the event of an emergency.

Qualifications

Education, Experience, Skills:Knowledge of Hotel Front Desk Responsibilities.Desire to work nights.Be a self-starter and be able to work without supervision.Excellent customer service experience.

Additional Information

Additional Duties:Make Manager aware of guest’s comments and complaintsReport to work in a neatly groomed and acceptable manner as outlined in the employee handbook.Report to shift on time.Comply with all policies and procedures for the Front Desk department, Limelight Lodge, and Aspen Skiing Company.Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management.Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand.

Physical Requirements of the position include:Must be able to stand for entire shiftAssist security with guest emergencies and fire emergencyAble to lift heavy objects (25-50 pounds).Typing and computer skills.

Vacancy expired!


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