IT TECHNICAL SERVICE DESK ANALYST – REMOTE WORK!
Vacancy expired!
IT TECHNICAL SERVICE DESK ANALYST – REMOTE WORK!Temp-to-DirectWHAT WE’RE LOOKING FOR
Resolve technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win7, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
Assist multiple clients across different ticketing systems.
Quickly and efficiently identify the customer’s specific information.
Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
Using the client-based requirements within the ITIL framework, correctly assign Urgency and Impact to tickets.
Provide End-User Electronic Health Record (EHR) usability assistance to clinicians including, but not limited to doctors, nurses, and therapists.
Create an exceptional customer service experience by bringing your polished communications, patience, and empathy for the customer calling.
Capacity to work independently and effectively while maintaining good team interactions.
Partner with team members to ensure that the phones are covered during breaks, lunch, etc.
Flexibility in scheduling to meet the needs of the business.
Requirements and Preferences
High School diploma or G.E.D. equivalent/and or experience.
Previous experience in a Customer Service Environment
Working knowledge of PC operations and ability to navigate between different desktop applications
Good analytic and troubleshooting skills
Ability to excel at problem solving – if you like logic puzzles, this is the job for you!
Excellent verbal and written communication skills.
Able to multi-task using multiple systems simultaneously
Will need to receive feedback and apply it in real-time
Ability to adapt to an ever-changing environment
Experience with the Following Strongly Desired
CompTIA A+ Certification a plus
Knowledge of medical-based terms and phrases
Electronic Health Record – EHR experience – working within the EHR a plus
Anticipated Rate of Pay: $16 - $18/hour
For complete job descriptions please visit our website at www.BESTstaffJobs.com/job-seekers and click on “Click Here to View Open Jobs and Apply”.
It is the policy of BESTstaff, Inc. not to discriminate against any employee or any applicant for employment because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation, or national origin."Positively changing lives through Trust, Care and Commitment based staffing"
Vacancy expired!