07 Aug
IT Help Desk Technician
Vacancy expired!
- Provide support to end users when IT requests are submitted
- Setup computer workstations and peripherals, installs and configures hardware and software in accordance with standard procedures and work order specifications
- Provide hardware & software training to end users
- Assures proper maintenance and support for office electronic equipment including the telephone system, printers, copiers and plotters, and the A/V equipment in the conference rooms
- Creates, maintains, and updates software installation instructions and How To documentation
- Track and updates inventory for all IT assets; works with the accounting department in the acquisition of new assets
- Remain current with hardware and software as they are updated
- Other duties as assigned
- 4-year degree in computer science, information technology or engineering, and at least 1-year relevant experience (internships are acceptable); OR
- 3+ years of Help Desk experience plus current technical certifications related to their work
- Ability to work overtime when needed, including occasional weekends for an on-call rotation
- Experience with Windows 10 OS
- Experience with Office 365 suite of applications, especially MS Teams
- The use of ticketing systems to handle IT requests
- Demonstrated competency supporting desktop, laptop, and smartphone hardware and software
- Ability to solve problems by searching our in-house Knowledge Base, online forums, and vendor support pages
- Ability to communicate clearly with end users
- Proficiency with documentation related to Helpdesk request resolutions, policies, and procedures
- Experience with imaging software a plus
Vacancy expired!