Desktop Tech Support // VA // F2F interview // Onsite Work

Desktop Tech SupportRichmond, VA10 Months Need F2F interview Complete Description:

• local candidates strongly preferred
• onsite interviews required, NO exceptions
• candidate must possess a valid drivers license
• the selected candidate will need to work ONSITE 100%
• Position will require some overnight travel to statewide locations (with advance notice) and a valid drivers license is required. Candidate will either drive a state vehicle or a rental car. Candidate will pay out of pocket for expenses, then be reimbursed by the agency.

• Provides on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues and audio/video conferencing related issues
• Coordinates and act as Moderator for high visibility Executive conferences
• Works directly with customers to assist in setup/break down and operation of electronic presentations via audio/video conference equipment
• Provides on-site and virtual desktop support for in house Electronic Bulletin Board computers
• Schedules, setups, and monitors point-to-point, multi-point, dry run, and ad-hoc audio/video conferences
• Performs video camera, live stream and audio recordings
• Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team
• Sets up and operates audio system for live events and ceremonies, and assist video production requirement
• Conducts site surveys to establish AV/VTC equipment customer requirements
• Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment
• Job requires some travel and overnight stays
• Performs administrative tasks such as inventory tracking, checklists, forms, and meeting binders

• Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices
• Required 5 Years
• Windows 7/10, Microsoft Office, Project, Visio, SharePoint, Gmail, MAC & PC Audio/video editing software High Level of Customer Service Required 5 Years
• Provide on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues Required 5 Years
• Global Candidate Requirements