Inside Sales Representative - Cargo Sales

We have a wide variety of career opportunities around the world - come find yours.CargoUsing the cargo capacity of United’s route network, United Cargo propels the global economy by quickly transporting their customers’ shipments to and from virtually every major market in the world.Job overview and responsibilitiesThe Cargo Inside Sales Representative (ISR) is responsible for short-term selling, out calls and supporting customer accounts first and foremost. In addition the ISR is responsible for maximizing revenue on widebody flights. Must be an enthusiastic, self-starter, solution oriented team member with a strong interest and aptitude to learn and grow with United Cargo.Serves as primary contact for their assigned account segment. Responsible for total account management including:Creates and maintains account profiles

Understands their customer needs such as transit time, special handling, rate, etc.

Determines the product and logistics solution that best meets customer need

Responds to ad-hoc request

Enters exception pricing into the Cargo System

Completes complex bookings

Negotiates rate/space agreements, always seeking to offer best alternative options

Handles complaints in accordance with company policy and advises management promptly of any situations that exceed scope of authority

Provides professional, competent and timely response to all inbound calls/emails including but not limited to providing price quotes, accepting sales orders and advising on regulatory information about shipments ultimately providing excellent customer service

Develops plans to meet and exceed account revenue plan(s); seeks to increase cargo sales volume of assigned accounts

Actively carries out promotional and loyalty programs as directed

Customer service professional, focuses on what people are trying to tell them

Thinks critically, uses logic and reasoning to solve problems, design solutions and arrive at acceptable conclusions

Works closely with Cargo Operations to maximize sales/network potential

Conducts daily flight “firming” for critical/key international and domestic flights

Ensures service delivery as committed to while achieving targets by performing outcall programs to fill open capacity

Manages overall allotment performance includes entering and maintains allotments in Cargo system

Acts as a change advocate and problem solver. Identifies issues, develops solutions, presents options and negotiating where necessary

Computer literate ensures accurate and compliant record keeping in designated systems. (i.e. Utilizes Salesforce.com for account information, documentation and opportunities

Supports network optimization using Cargo Profit Optimization (CPO) system)

Promotes emerging technology such as eUsage

Collateral assignments, additional duties as needed

RequiredHigh School Diploma, GED or education equivalent required

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

2+ years sales experience with direct customer contact required

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

PreferredBachelor’s Degree or related experience preferred

SalesForce.com, CPO and UC360 experience

Knowledge of cargo sales/freight forwarding industry, logistics or operations education

1 or more years of Cargo customer service experience preferred

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTDivision: 55 CargoFunction: Airport Management & AdministrativeEqual Opportunity Employer – Minorities/Women/Veterans/Disabled