02 Aug
Wiring Technician (low voltage) (Chico)
California, Chico 00000 Chico USA

Vacancy expired!

Job Title: Wiring Technician

Company: Stratti

Department: Service and Support

Reports to: Service Manager

GENERAL SUMMARY:

The Wiring Technician is responsible for implementing project plans including low voltage wiring work and installing of switches, access points, and other network hardware and ancillary equipment.

Essential Duties and Responsibilities:

All incoming system troubleshooting and repairs of network infrastructure

Build and configure new networks (CAT5, CAT6, Fiber, Wireless)

Install and Maintain Video security systems

Install and Maintain Wired and Wireless networks

IT Support relating to technical issues involving wireless equipment

System build documentation maintenance and review in ConnectWise

Communication with customers as required: keeping them informed of incident progress, and repair status

Basic technical support at the network level: WAN and LAN

Additional Duties and Responsibilities:

Improve customer service, perception, and satisfaction

Fast turnaround of customer requests

Ability to work in a team and communicate effectively

Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently

Escalate service requests that require engineer level support

Responsible for entering time and expenses in ConnectWise as it occurs

Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University

Enter all work as service tickets into ConnectWise

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Possesses basic wiring and networking knowledge (up to two years of experience in the networking field).

Experience with Local Area Networks and Data Communications wiring highly recommended.

Knowledge of electronics, electrical, and fiber optics beneficial.

Possesses reading, writing, comprehension, and mathematical skills

Basic understanding of operating systems, business applications, printing systems, and network systems

Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

Diagnosis skills of technical issues

Ability to multi-task and adapt to changes quickly

Technical awareness: ability to match resources to technical issues appropriately

Service awareness of all organization’s key IT services for which support is being provided

Understanding of support tools, techniques, and how technology is used to provide IT services

Typing skills to ensure quick and accurate entry of service request details

Self-motivated with the ability to work in a fast moving environment with minimal supervision

Physical Activity: Climbing, crawling, crouching, feeling, fingering, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, stooping, talking, and walking

Compensation:

$22 - $25 per hour DOE

Full-time permanent position

Full Benefit Package

Potential Bonus Pay

Send resume and cover letter to: Resume@stratti.com

Vacancy expired!


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