Wiring Technician (low voltage) (Chico)
Vacancy expired!
Job Title: Wiring Technician
Company: Stratti
Department: Service and Support
Reports to: Service Manager
GENERAL SUMMARY:
The Wiring Technician is responsible for implementing project plans including low voltage wiring work and installing of switches, access points, and other network hardware and ancillary equipment.
Essential Duties and Responsibilities:
All incoming system troubleshooting and repairs of network infrastructure
Build and configure new networks (CAT5, CAT6, Fiber, Wireless)
Install and Maintain Video security systems
Install and Maintain Wired and Wireless networks
IT Support relating to technical issues involving wireless equipment
System build documentation maintenance and review in ConnectWise
Communication with customers as required: keeping them informed of incident progress, and repair status
Basic technical support at the network level: WAN and LAN
Additional Duties and Responsibilities:
Improve customer service, perception, and satisfaction
Fast turnaround of customer requests
Ability to work in a team and communicate effectively
Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
Escalate service requests that require engineer level support
Responsible for entering time and expenses in ConnectWise as it occurs
Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
Enter all work as service tickets into ConnectWise
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Possesses basic wiring and networking knowledge (up to two years of experience in the networking field).
Experience with Local Area Networks and Data Communications wiring highly recommended.
Knowledge of electronics, electrical, and fiber optics beneficial.
Possesses reading, writing, comprehension, and mathematical skills
Basic understanding of operating systems, business applications, printing systems, and network systems
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Diagnosis skills of technical issues
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast moving environment with minimal supervision
Physical Activity: Climbing, crawling, crouching, feeling, fingering, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, stooping, talking, and walking
Compensation:
$22 - $25 per hour DOE
Full-time permanent position
Full Benefit Package
Potential Bonus Pay
Send resume and cover letter to: Resume@stratti.com
Vacancy expired!