08 Aug
Lead Deskside Support Technician
Vacancy expired!
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program. Our client has a brand-new opportunity for a Lead Deskside Support Technician to support their team in Southaven, MS. This is a 12-month contract and an opportunity to support a major warehouse facility, responsible for supporting all IT and ship station hardware. The candidate should be able to work Monday through Friday, 8:00 AM to 5:00 PM, with some flexibility for emergencies / off-hours issues.Scope of Activity and Responsibilities:
- Building, deploying, and supporting Windows-based computers
- Managing hardware retrieval
- Printing support - Managing paper, toner, and device maintenance
- Hardware and Application / Tool Testing in partnership with Desktop Engineering
- Providing onsite and remote support for users
- Documenting all activity and interactions in the ticketing system
- Supporting user and group administration in Active Directory and Office 365
- Supporting switching and cabling
- Supporting Apple mobile devices
- Helping with desk setup / installation
- 2+ years of related work experience in PC break-fix or technical training / equivalent combination of education and experience
- Solid experience and understanding of IT services and products
- Able to walk from station to station helping users
- A+ Certification desired
- Proactive, consultative approach to solving issues
- Able to customize the customer experience for every individual all communication, instructions, and product knowledge to the level of the individual
- Relatable and responsible when interacting with any customer on campus or remote
- Ability to work as both an individual contributor and as part of a team
- Reliable
- Enthusiastic about technology and is willing to learn new platforms
Vacancy expired!