08 Aug
IT Help Desk Technician
Colorado, Denver , 80203 Denver USA

Vacancy expired!

Swanson Rink Equal Employment Opportunity/M/F/disability/protected veteran statusDescription:The IT Help Desk Technician supports our end-users as a member of our collaborative IT Team. If you are customer service oriented, are a motivated self-starter, and are open and excited to learn new technologies, this role is for you.A typical day in this role can include responding to helpdesk tickets in the ticketing system; on-boarding new employees; deploying workstations; and installing, updating, and troubleshooting various software applications. In addition, you may work with other members of the IT Department on technical projects; manage documentation; and continuously improve the delivery of IT services to the entire firm.

Essential Responsibilities
  • Provide support to end users when IT requests are submitted
  • Setup computer workstations and peripherals, installs and configures hardware and software in accordance with standard procedures and work order specifications
  • Provide hardware & software training to end users
  • Assures proper maintenance and support for office electronic equipment including the telephone system, printers, copiers and plotters, and the A/V equipment in the conference rooms
  • Creates, maintains, and updates software installation instructions and How To documentation
  • Track and updates inventory for all IT assets; works with the accounting department in the acquisition of new assets
  • Remain current with hardware and software as they are updated
  • Other duties as assigned

Requirements
  • 4-year degree in computer science, information technology or engineering, and at least 1-year relevant experience (internships are acceptable);

    OR
  • 3+ years of Help Desk experience plus current technical certifications related to their work
  • Ability to work overtime when needed, including occasional weekends for an on-call rotation

Skills
  • Experience with Windows 10 OS
  • Experience with Office 365 suite of applications, especially MS Teams
  • The use of ticketing systems to handle IT requests
  • Demonstrated competency supporting desktop, laptop, and smartphone hardware and software
  • Ability to solve problems by searching our in-house Knowledge Base, online forums, and vendor support pages
  • Ability to communicate clearly with end users
  • Proficiency with documentation related to Helpdesk request resolutions, policies, and procedures
  • Experience with imaging software a plus
Salary will be based on several factors including: experience, knowledge, skills, and abilities of the applicant, as well as internal and external equity. The pay range and benefits offered for this position is expected to be: $21.00 - $29.00/hour based on experience and training.PI185727956 Click here to apply!

Vacancy expired!


Report job