08 Aug
Bioinformatics and Cloud Specialist (RELOCATE TO HAWAII)
Vacancy expired!
- 100% of health premiums paid by employer for you, 75% paid for dependents
- $100M in funding with GREAT STOCK OPTIONS
- FSA
- 401K and Stock options
- PTO/Vacations
- Great company culture
- 100% remote
- Rapidly growing company
- Use critical thinking and problem-solving skills to analyze, define, and solve complex client scientific and technical concerns.
- Provide personable and responsive support with high technical expertise to our clients
- Develop strong interdepartmental collaborations to ensure client satisfaction and success
- Foster client relationships
- Understand client needs and effectively assist with product-related inquiries
- Troubleshoot technical issues and provide high-quality resolutions to clients in a timely manner
- Develop and maintain internal and client-facing product assets (such as online documentation, FAQs, videos, etc.)
- Manage client engagements cases and provide feedback to the partner departments for continuous improvements in the client experience
- Degree in software engineering, computer science, or related biotechnology field or equivalent experience.
- Fluency in at least one programming language (Python, BASH, R, Java, etc.)
- Strong knowledge and working experience with cloud infrastructure, such as AWS and Azure
- Exceptional analytical and problem-solving skills
- Strong ability to work with cross-functional teams to identify and solve customer-related issues
- Hands-on experience with handling and resolving complex technical issues
- Highly proficient in the use of office products such as Google Docs, Google Sheets, and Google Slides
- Experience with customer relationship management (CRM) software (preferably, Salesforce) is strongly preferred
- Experience in a customer-facing role is strongly preferred
- Knowledge of the concepts of genomics and molecular biology
- Knowledge of secondary or tertiary analysis tools and pipeline tools/development for NGS workflows
- Knowledge of NGS and its application
- Experience with WDL/CWL/Cromwell
- Experience with Docker/Kubernetes
Vacancy expired!