Senior Business Process Analyst

ABCBS has a mandatory Covid-19 vaccination policy for designated employees, including employees hired on or after October 1, 2021. Any qualified individual selected for a position will receive a conditional offer of employment which requires that they comply with the Mandatory Vaccination Policy for Designated Employees prior to their first date of employment. All new employees must show proof of vaccination or show proof of the first vaccination no later than the first date of employment with agreement to become fully vaccinated after employment has begun. Any qualified individual selected for a position seeking an exemption from this requirement for medical or religious reasons should complete a request for accommodation form and submit the form to the Human Resources department as described in the Mandatory Vaccination Policy for Designated Employees prior to their first date of employment and cannot begin employment unless and until such accommodation request is approved. This can be provided to you by contacting Policies@arkbluecross.com .Take the steps to start your career at Arkansas Blue Cross and Blue Shield.Job SummaryThe Senior Business Process Analyst devises and designs business process requirements for Business and IT-related disciplines that are critical to enterprise functions. This includes researching and analyzing existing business functions, processes, workflows, and overall process knowledge. The incumbent also proactively generates and compiles reports based on their findings, complete with recommended improvements to - or new requirements for - business processes and operational procedures. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of these disciplines and assist in implementing them across the enterprise.This position may involve remote or hybrid work. Minimum internet connection speeds are required for remote or hybrid work.RequirementsEducation & Experience:1. Bachelor's degree, preferably in business administration, computer science, finance, or management information systems; In lieu of degree, five (5) years of equivalent work experience.2. Five (5) years of proven experience with business process and technical requirements analysis, business process modeling/mapping, and methodology development.3. Extensive experience in importing data for use in report software, spreadsheets, graphs, and flowcharts.4. Experience as a lead in at least one (1) large scale project.This position may involve remote or hybrid work. Minimum internet connection speeds are required for remote or hybrid work.#LinkedIn#LI#DicePrincipal Responsibilities1. Business Process: Research, review, and analyze the effectiveness and efficiency of existing processes in order to define current business activities for the development of procedures and models; develop strategies for enhancing or further leveraging these processes; prototype new procedures for the purpose of enhancing business processes, operations, and information process flow; identify and establish scope and parameters of process analysis in order to define impact, outcome criteria, and measure-taking actions; develop, standardize, and maintain new or improved processes based on findings and analysis; and drive continuous improvements to the quality and efficiency of supported processes ensuring adherence to company standards and frameworks.2. Communication: Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals; collaborate in the planning, design, development, and deployment of new and/or enhancements to existing processes; partner with other SME's and stakeholders within the department and company to ensure consistency in process and communication; effectively communicate process changes, enhancements, and modifications - verbally or through written documentation - to management, peers, staff, and other employees so they are understood; serve as a liaise with various business groups in the enterprise to facilitate implementation of new or improved business processes; and develop, maintain, and execute a strategic communication plan and by using creative communication methods.3. Testing: Coordinate and perform tests, including end-user reviews, for modified and new processes, and other post-implementation support.4. Reporting and Research: Prepare and deliver reports, recommendations, or alternatives for improving processes around the supported systems across the enterprise; perform cost-benefit and return on investment (ROI) analyses for proposed changes to aid management in making implementation decisions; and assist in conducting research on software and hardware products to justify recommendations and to support purchasing efforts around supported programs.5. Leadership: Provides coaching and mentoring to less experienced analysts; leads various projects demonstrating expert knowledge of internal procedures and regulations pertaining to the enterprise.6. Other duties as assigned.Job SpecificationsEducation & Experience:1. Bachelor's degree, preferably in business administration, computer science, finance, or management information systems; In lieu of degree, five (5) years of equivalent work experience.2. Five (5) years of proven experience with business process and technical requirements analysis, business process modeling/mapping, and methodology development.3. Extensive experience in importing data for use in report software, spreadsheets, graphs, and flowcharts.4. Experience as a lead in at least one (1) large scale project.Specialized Knowledge & Skills• Relationship Building• Influence Others• Presentations• Critical Thinking• Detail-Oriented• Problem Analysis• Work Collaboratively• Meeting Facilitation• Business Process Consulting• Project management• Working Independently• Verbal Communication• Written Communication• Judgement and Decision Making• Adaptability• Self-Motivation• Interpersonal Communication• Highly Organized• Process Writing• Microsoft Word, Excel and PowerPoint• Mentor Coaching• Workflow Software• Leadership1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting and routinely travels for work within walking distance of location of primary work assignmentThis position may involve remote or hybrid work. Minimum internet connection speeds are required for remote or hybrid work.SkillsAdaptability, Business Process Consulting, Business Processes, Critical Thinking, Detal Oriented, Highly Organized, Influence Others, Interpersonal Communication, Judgment and Decision Making, Leadership, Meeting Facilitation, Microsoft Word, Excel, and Powerpoint, Presentations, Problem Analysis, Process Writing, Project Management, Reasoning, Relationship Building, Self Motivation, Verbal Communication, Work Collaboratively, Workflow Software, Working Independently, Written CommunicationResponsibilitiesBusiness Process: Research, review, and analyze the effectiveness and efficiency of existing processes in order to define current business activities for the development of procedures and models; develop strategies for enhancing or further leveraging these processes; prototype new procedures for the purpose of enhancing business processes, operations, and information process flow; identify and establish scope and parameters of process analysis in order to define impact, outcome criteria, and measure-taking actions; develop, standardize, and maintain new or improved processes based on findings and analysis; and drive continuous improvements to the quality and efficiency of supported processes ensuring adherence to company standards and frameworks., Communication: Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals; collaborate in the planning, design, development, and deployment of new and/or enhancements to existing processes; partner with other SME's and stakeholders within the department and company to ensure consistency in process and communication; effectively communicate process changes, enhancements, and modifications - verbally or through written documentation - to management, peers, staff, and other employees so they are understood; serve as a liaise with various business groups in the enterprise to facilitate implementation of new or improved business processes; and develop, maintain, and execute a strategic communication plan and by using creative communication methods., Leadership: Provides coaching and mentoring to less experienced analysts; leads various projects demonstrating expert knowledge of internal procedures and regulations pertaining to the enterprise., Reporting and Research: Prepare and deliver reports, recommendations, or alternatives for improving processes around the supported systems across the enterprise; perform cost-benefit and return on investment (ROI) analyses for proposed changes to aid management in making implementation decisions; and assist in conducting research on software and hardware products to justify recommendations and to support purchasing efforts around supported programs., Testing: Coordinate and perform tests, including end-user reviews, for modified and new processes, and other post-implementation support.CertificationsSecurity RequirementsThis position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.Segregation of DutiesSegregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.Employment TypeRegularArkansas Blue Cross Blue Shield is an Equal Opportunity Affirmative Action employer and is subject to federal regulations pertaining to employment. Arkansas Blue Cross does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. Arkansas Blue Cross also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We are committed to an inclusive and diverse work environment.You must apply using your Legal Name. Current Workers/Contingent Workers/Contractors: Apply with your existing worker account (Workday) from the enterprise network. (Do not apply from this site - apply internally only) ADA RequirementsPrincipal Responsibilities 1. Business Process: Research, review, and analyze the effectiveness and efficiency of existing processes in order to define current business activities for the development of procedures and models; develop strategies for enhancing or further leveraging these processes; prototype new procedures for the purpose of enhancing business processes, operations, and information process flow; identify and establish scope and parameters of process analysis in order to define impact, outcome criteria, and measure-taking actions; develop, standardize, and maintain new or improved processes based on findings and analysis; and drive continuous improvements to the quality and efficiency of supported processes ensuring adherence to company standards and frameworks. 2. Communication: Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals; collaborate in the planning, design, development, and deployment of new and/or enhancements to existing processes; partner with other SME's and stakeholders within the department and company to ensure consistency in process and communication; effectively communicate process changes, enhancements, and modifications - verbally or through written documentation - to management, peers, staff, and other employees so they are understood; serve as a liaise with various business groups in the enterprise to facilitate implementation of new or improved business processes; and develop, maintain, and execute a strategic communication plan and by using creative communication methods. 3. Testing: Coordinate and perform tests, including end-user reviews, for modified and new processes, and other post-implementation support. 4. Reporting and Research: Prepare and deliver reports, recommendations, or alternatives for improving processes around the supported systems across the enterprise; perform cost-benefit and return on investment (ROI) analyses for proposed changes to aid management in making implementation decisions; and assist in conducting research on software and hardware products to justify recommendations and to support purchasing efforts around supported programs. 5. Leadership: Provides coaching and mentoring to less experienced analysts; leads various projects demonstrating expert knowledge of internal procedures and regulations pertaining to the enterprise. 6. Other duties as assigned. Job Specifications Education & Experience: 1. Bachelor's degree, preferably in business administration, computer science, finance, or management information systems; In lieu of degree, five (5) years of equivalent work experience. 2. Five (5) years of proven experience with business process and technical requirements analysis, business process modeling/mapping, and methodology development. 3. Extensive experience in importing data for use in report software, spreadsheets, graphs, and flowcharts. 4. Experience as a lead in at least one (1) large scale project. Specialized Knowledge & Skills • Relationship Building • Influence Others • Presentations • Critical Thinking • Detail-Oriented • Problem Analysis • Work Collaboratively • Meeting Facilitation • Business Process Consulting • Project management • Working Independently • Verbal Communication • Written Communication • Judgement and Decision Making • Adaptability • Self-Motivation • Interpersonal Communication • Highly Organized • Process Writing • Microsoft Word, Excel and PowerPoint • Mentor Coaching • Workflow Software • Leadership 1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting and routinely travels for work within walking distance of location of primary work assignment