Customer Service Representative/Product Specialist (Winston Salem)
Vacancy expired!
Customer Service Representative/Product Specialist - Dyehard Fan Supply
Winston-Salem, NC
Description
Dyehard Fan Supply, LLC, part of the Teall Capital family, is a start-up entity specializing in providing retail merchandise sales at sporting and entertainment events for its clients. Dyehard is growing rapidly from a combination of recent and pending acquisitions as well as organic growth through the acquisition of new clients. Dyehard is seeking to add a Customer Service Representative/Product Specialist to its headquarters in Winston-Salem, North Carolina.
The Customer Service Representative/Product Specialist will act as a liaison, provide product/services information, and resolve any emerging problems that customer accounts might face with accuracy and efficiency. Responsibilities also include providing analytical, operational, and clerical support to store buyers.
Manage large amounts of incoming calls and e-mails; identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure timely resolution
Work with internal stakeholders throughout the organization to troubleshoot issues
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Create product assets in the retail computer system in adherence with company guidelines and policies
Prepare product descriptions and attributes for loading into e-commerce websites
Coordinate closely with the buying and e-commerce teams to correct missing items and attributes
Other duties as assigned
Requirements
The ideal Customer Service Representative/Product Specialist candidate will have:
High School diploma required; college degree preferred
Excellent verbal and written communication
Excellent organization and time management skills
Superior customer service, problem-solving, and strategic thinking skills and abilities
Strong computer skills
Familiar with Microsoft Office
Strong understanding of customer service techniques and best practices
Able to sit or stand at a computer for longer periods of time
Pay rate for this position is $15.00 per hour
Vacancy expired!