09 Aug
Field Tech (Deskside) Support Analysis - Atlanta GA
Vacancy expired!
- Maintain exceptional customer service posture at ALL TIMES
- Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers and media specialists
- Arrive at the school no less than 30 minutes prior to first bell
- Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported
- Escalate complex issues to the senior technician for the assigned cluster as first point of contact
- Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond
- Perform support activities including but not limited to:
- Proactively check the status of computer labs & media center computers on a daily basis
- Maintain and update Chrome carts for student use
- Checking Interactive Whiteboards (and Projectors) to ensure that they are functional.
- Ensure “test readiness” for standardized tests through updating carts and lab equipment
- Troubleshoot and/or replace Kronos hardware
- Maintain and troubleshoot location Marquee signs
- Troubleshoot and resolve minor wireless and network issues
- Install OS updates and patches on Apple and Windows based PC devices
- Install and configure printing devices.
- Maintain accurate asset assignment in Nimbus
- Track hardware inventory through Gigatrak system
- Maintain work areas and work spaces, including MDF/IDF closets
- Coordinate removal of obsolete equipment as required
- Support printers and printing devices
- Serve as first point of contact for Media Center Specialists/Technical Liaisons for one-to-one student devices as needed
- Meet with onsite vendors as required to support L3 teams
- Assist with deployment of new equipment
- Check monitoring tools for any school outages (wireless AP, switches, kronos clocks)
- Provide support for IT projects and AV events in the assigned schools
- Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes
- Record and submit checklists or other documentation as required for upward reporting and accountability
- Attend mandatory monthly professional development meetings
- Retrieve parts or other items needed to resolve issues from the IT Warehouse
- 1 year (initial)
- Option to extend annually - based on performance.
- 3+ years of work experience minimum
- A+ Certification
- Strong customer service skills
- Strong oral and written communication skills
- Proficient in understanding network infrastructure and wireless support
- Prior experience with desk side support is a MUST
- Microsoft Windows certification is a plus
- ITIL experience/certification is a plus
- Must have clean criminal record with the ability to pass fingerprint background check
- Must be authorized to work in the United States
- Must hold a valid driver's license and dependable personal vehicle
- Must be punctual, present and visible throughout the work day
- Creative, curious, analytical, enthusiastic and display strong attention to detail
- Ability to work independently and effectively on tight deadlines, as necessary
- Excellent command of English language
- Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
- Positive and productive team player
- Desire to learn new skills as technology evolves
- Business casual attire(i.e., no sweat pants or jeans with holes; sneakers/basketball shoes allowed)
- Neat and clean appearance to include personal hygiene
- Minimum of Associate degree (preferred)
- 3+ years of experience in field tech support. Equivalent combination of education and experience will be considered
Vacancy expired!