Support Analyst

Location: Helena, MT Salary: DOE Description: Are you a Support Analyst looking to join an established company where they actually want you to succeed and grow? If you are, keep readingSend me an e-mail so we can discuss this role further. I would love to get you in front of the hiring manager and get an interview scheduled. My e-mail address is , I'll be waiting for your e-mail.Job Details:Title: Support AnalystLocation: OnSite in MontanaHours: 1st shiftLength of Engagement: Contract to HireSalary: Fair Market CompensationJob Description / Responsibilities:The IT team conceives, develops and delivers impactful technology solutions to support access to quality, affordable health care for our members.The position is responsible for the troubleshooting of hardware, software and network related issues, the diagnosis of equipment and addressing configuration issues, supporting special off-site events, being a liaison with other groups, working with strategic vendors to fully resolve issues and provide executive event, town-hall and all hands event support.Required Skills / Experience:

• Knowledge of ITIL v3 framework and ITSM systems.
• Knowledge of ITSM systems.
• Knowledge of workforce enablement technologies.
• Experience working in technologies related to Workforce Enablement in supporting installation, troubleshooting, and daily support for executives.
• Infrastructure domain knowledge and required technologies including 3rd party solutions.
• Ability to drive the use of analytics to improve service, availability, and customer interactions.
• Drive incident resolution and issues escalated by executives.
• Experience working with executives in diverse situations to install, troubleshoot, resolve open items.
• Provide front line executive support for the majority of incidents/problems.
• Drive service introduction for new capabilities (simple/medium).
• Ability to assist executives, via phone, in the evening and on weekends
• Working knowledge of both Windows and MAC operating systems