10 Aug
Process Improvement Manager
Vacancy expired!
- Identify, create, and participate in the implementation of customer-focused, quality IT process improvements, enabling tools, and systems that deliver tangible value.
- Analyze processes, data, and systems - identify improvement opportunities and make recommendations based on results of analysis.
- Gather and document business requirements from all impacted stakeholders.
- Serve as an advisor on projects, using experience and knowledge of IT Service Management best practices
- Lead solution design and translate design into process documentation
- Assist in identification of how processes can be translated into IT tools such as ServiceNow.
- Partner with IT staff from all areas to co-create processes that work for the overall organization.
- Use superior listening skills and effective problem-solving to identify options and ultimately recommendations where compromise and acceptance of minimally viable product is achieved.
- Apply critical thinking, problem-solving methodologies, and a systemic approach to design/implementation of plans related to the roll out of full-scale Service Management
- Integrate Continuous Improvement methodology and framework into work.
- Partner to identify critical to quality metrics and support the operationalization of monitoring and management to deliver improved performance.
- Successfully deploy and support organizational change management (i.e. training, communication, knowledge transfer, stakeholder engagement, change management, etc.).
- 2 Experience delivering process re-design and/or best practice implementation, using approaches such as Lean and Six Sigma to achieve results
- 2 Experience leading problem-solving with cross-functional teams to deliver improvements
Vacancy expired!