Desktop support / Helpdesk / System Engineer - Full time

Role : Desktop support / Helpdesk / System EngineerLocation : Boston, MA / Waltham, MAType : Full time hire

• Bachelor’s degree preferably in computer science, information systems or related field
• Certifications such as CompTIA, Azure Fundamentals, and other Microsoft certifications preferred
• 2-4 years of experience in systems engineering or help desk roles
• Experience supporting Windows 10, Windows Server, Office 365, and Azure Cloud environments
• Broad knowledge of operating system, end user computing, PC/Workstation based LAN systems and hardware, client functions, and applications in a primarily Windows-based environment
• Basic understanding of Microsoft’s enterprise technology platform, including Azure Cloud, Azure Active Directory, SQL, Office365, SharePoint, Teams, Intune and the Windows server and desktop operating systems
• Good analytical and communication skills, sound judgment, and the ability to work effectively with employees, technology staff members and 3rd party technology vendors
• Basic coding/scripting skills, such as HTML, CSS, PowerShell, and other languages