10 Aug
Bilingual Call Center Agent- Remote $15/Hour
South Dakota, Aberdeen , 57401 Aberdeen USA

Vacancy expired!

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Bilingual -Call center at homePay: hard $15 possible performance bonuses after 90 daysSchedule: 40 hours a week-schedules will fall between 8a-6p M-F CST, US RESIDENTS ONLYNOTE: This is a structured steady schedule- not flexible hoursWhile you are clocked in, working virtually is NOT something that can be combined with watching TV, preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care or childcare virtual learning. Virtual workers with dependents must make arrangements for personal chores as if they were working in a conventional office location. This position Is Not a flexible job where employees can set their own hours. Schedules must be adhered to.Job details:Completes questionnaire/survey via telephone using standard scripts and standard operating procedures.

Obtains and/or verifies needed information for our cases by answering incoming calls

Makes outgoing calls when further information is needed

Documents all call information according to standard operating procedures

Routes calls to appropriate departments

Utilizes scripted Frequently Asked Questions to respond to caller inquiries

Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures

All other duties as assigned.

Education and ExperienceHigh school diploma or equivalent

Excellent computer navigation skills (move between multiple windows and programs)

Knowledge of customer service principles and practices

Some experience in a call center or customer service environment

Outstanding customer service skills

Excellent communication skills

Good data entry and tyngpi skills

Bilingual Spanish preferred

Ability to pass a background check

Key CompetenciesVerbal and written communication skills in both Spanish and English

Listening skills

Judgement

Attention to detail

Teamwork

Work at Home – must haves:Existing High-Speed Internet access

Quiet noise free home office space, free of distractions

20+wpm typing speed

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdtadaaaaccommodationpol.pdf) .At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Vacancy expired!


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