10 Aug
Director-Product Development
South Dakota, Pierre , 57501 Pierre USA

Vacancy expired!

DescriptionYou Lead the Way. We’ve Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.Enterprise Marketing Platforms & Solutions (EMPS) is a global organization that sits within Enterprise Digital & Data Solutions (EDDS) and is American Express’ marketing services center of excellence with the charter of driving high quality, customer-first marketing that accelerates business growth through optimized go-to-market solutions and the development of best-in-class MarTech products & processes.ResponsibilitiesThe Director of Card Marketing Products will be a member of the Enterprise Marketing Products (EMP) team within EMPS. The vision of EMP is to create frictionless, intuitive colleague journeys in support of innovative and impactful customer experience marketing, achieved via configurable, composable and automated technology underpinned by best-in-class product management. The Director of Card Marketing products will be responsible for a number of marketing workflow and set up products in support of the end-to-end marketing execution process in the US.The Director will be responsible for:Demonstrating a detailed understanding of the Marketing Execution lifecycle and value chains globally, in order to identify areas of optimization and transformation.

Investing significant time interacting with customers to identify needs, opportunities, gaps, and solutions to address. Demonstrate the ability to translate business needs and requirements into technical solutions.

Digesting complex information and synthesizing into compelling business cases to drive product investment.

Creating clear and compelling articulations of the product portfolio vision and associated definition of success tied to company and organizational outcomes.

Establishing 12 month product roadmaps grounded within both value streams and value chains with well-defined and understood impacts and dependencies. Partnering with customers and engineering partners to ensure that roadmaps are inclusive of partner demand solutions as well as ongoing product modernization efforts

Establishing robust and clearly articulated outcomes and key results (OKRs) to ensure that all development is specific, measurable and meaningful with the customer at the core.

Leading product development for key business partner driven initiatives prioritized through the Lean Portfolio Management (LPM) process.

Working in close partnership across the EMPS leadership team to ensure coordinated product development and a deep understanding of the role of workflow and set up capabilities in the E2E marketing value chains.

Demonstrating a keen grasp of technical capacity drivers to ensure that technical capacity is appropriately balanced and allocated.

Demonstrating a mature ability to negotiate and employ the confidence to appropriately assess and align upon trade-offs when required. Be an ever-present advocate for the team in support of prioritization and removing roadblocks.

Partnering with engineering partners, establishing a clear architectural vision for all platforms and associated integrations to ensure that all parties are aware of each product’s role and application boundaries.

QualificationsQualifications & ExperienceA successful candidate will have:A strong strategic approach with prior experience developing and effectively delivering on product roadmaps.

Experience working in the agile product management space and strong technical knowledge to be able to challenge the status quo.

Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.

Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.

High degree of organization, individual initiative and personal accountability and resiliency; and

A track record of leading and encouraging teams through complex initiatives.

What is it about you?You have a passion for driving efficiencies, unlocking new growth opportunities, and challenging the status quo.

You are a strong collaborator who is able to develop positive relationships.

You receive high praise from business partners on your solution-oriented attitude to proactively solve problems.

You are able to influence and gain consensus to new insights.

You are able to connect dots across many complex work streams.

You are comfortable making decisions with imperfect information.

You’re able to understand and successfully navigate competing partner priorities.

You can be in the weeds when needed in order to develop effective solutions.

You can build trust with and encourage your team.

You maintain calm under pressure.

You hold yourself accountable.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.US Job Seekers/Employees - Click here to view the “ EEO is the Law ” poster and supplement and the Pay Transparency Policy Statement .If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three postersJob: MarketingPrimary Location: United StatesSchedule Full-timeReq ID: 22015216

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