01 Aug
California, Orange county

We are a Student Loan Document Processing company looking for Customer Service and Administrative Assistant candidates who are able to start immediately.

The ideal candidate will have prior Customer Service or Administrative Assistant experience, should be comfortable on the phone with clients and willing to learn a new skill and trade. Bilingual is a plus.

We are growing again and we promote from within. There is a great team in place and we are looking to grow as we transition back into the office. Raises and bonuses are based on performance and not on a long or extended 12 month review cycle

Immediate Need for a Customer Service Representative and Administrative Assistant

Handle all inbound customer inquires

Establish and maintain strong Customer relations

Thoroughly understand customer needs and company services

Relay customer feedback to management team

Identify opportunities with clients where the company can offer solutions and value

Maintain and build relationships

Communicate through email, phone, and in-person

Monitor file submissions to completion of consolidations and income driven programs

Record keeping - update CRM system with all correspondence received

Welcome call- understanding what is needing for a successful application, requesting for income documents

Safeguard sensitive consumer information at all times


2+ years of Customer Service experience (Call Center preferred but not required)

Proficiency with Microsoft Suite including Word, Excel and Outlook

Strong communication skills

High ethical and professional standards.

Ability to work at a fast pace all day managing their tasks and caseload

Organization and time management. Ability to multi-task

Self managed


Team player

The want to learn and advance

Prior Student Loan experience may be helpful, but we are willing to completely train the right candidates from the ground up.

Please reply to this post with an updated or recent copy of your resume and a brief reason why you feel on impulse you may be a good fit.

If you submit your resume, be prepared and available to answer your phone - we only call once.

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