Providence, RI - Data and Applications Assistant - Junior - Salesforce Portal Support Specialist

Role: Data and Applications Assistant - Junior Location: Providence, RI (Hybrid role) Duration: 6 - 12 Months Responsibilities/Essential job functions include:

• Requesting new user account creation and account resets for IHE and K12 Salesforce portals.
• Providing initial training materials and hosting one-on-one training info session with new users
• Updating training materials as needed
• Troubleshooting account issues and escalating to Salesforce development team as needed
• Requesting user portal enhancements based on feedback from users and/or other requirements
• for use
• Support training of new database users
• Other duties as assigned by direct supervisor.

• Working knowledge of information systems and user portals, preferably infectious disease surveillance systems
• Ability to summarize the needed changes by creating "user stories" or describing the needs of the team in a standardized format.
• Ability to communicate effectively with others.
• Ability to multitask.
• Knowledge of applications (e.g., Microsoft Office, Salesforce, and related software)