Senior Aircraft Troubleshooting Specialist - Field Service - Charlie Works

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

• Establish and maintain relationships and interactions with different internal groups to represent Charlie Works and drive cross-functional integration.
• Develop effective systematic troubleshooting workplans beyond the scope of the Fault Isolation Manual to resolve intermittent systems and avionics faults.
• Understand and apply advanced troubleshooting tools, such as oscilloscopes, external power supplies, frequency domain reflectometers, thermal imagers, ultrasonic diagnostic tools, etc., in on-wing/hands-on troubleshooting scenarios.
• Perform root-cause analysis on customer logbook and component teardown information to identify subtle failure trends and opportunities to resolve long-standing reliability issues.
• Work with the Boeing Customer Support team to develop, validate, publish, and implement new and innovative proactive aircraft inspection tasks using advanced diagnostic tools and methods.
• Provide customer training related to advanced proactive maintenance and troubleshooting tools and methods.
• Effectively prepare and present complex technical information to internal and external customers.
• Lead troubleshooting workplan development and execution for complex/intermittent systems and avionics faults.
• Coordinate responses to Boeing and Customer requests for troubleshooting assistance, onsite tech assist and virtual.
• Lead research and development of new/advanced diagnostic tools and methods.
• Travel for work approximately 10-25% of the time on very short notice to any location around the world.