11 Aug
Software Support Engineer
Vacancy expired!
- You will be part of the team designing and delivering innovative Logistics and Warehouse Automation Solutions
- Provide direct support for product release activities “on-site” at customer locations.
- Provide escalation support for short-term problem resolution activities.
- Perform direct coding and validation activities for support tools.
- Create documentation of system-level functionality from a support perspective.
- Install highly configurable hardware interfacing software.
- Gather information about the needs of the customers and the capabilities/usage of the underlying software components to drive product improvement activities within software engineering in a proactive manner.
- Works under pressure in restoring high-priority systems to operations.
- Days require on call after hours.
- Collaborate with the Product and Solution Architect, development and technology and Infrastructure, Operations, Engineering, Quality Assurance, and Systems Support to ensure client system has appropriate support to run 24x7.
- Understand client solution, including an understanding of all elements involved in development of the solution for customers
- Assist in executing User Acceptance Testing
- Bachelor’s Degree in Computer Science or a related field
- 2+ years of experience as support engineer in any product-oriented discipline, working on complex hardware and software products, preferably in the area of Logistics and Warehouse automation.
- SQL and SQL Server is required.
- Linux exposure is required.
- Powershell/python/Bash scripting experience is a plus.
- C# programming is desired.
- Gitlab experience a plus.
- Working knowledge of Windows O/S configuration is desired.
- Working knowledge of Windows User and Account management is a plus.
- JIRA experience a plus.
- Ansible and Kubernetes experience is desired.
- Experience working with engineering teams in a fast-paced technology company
- General knowledge of hardware and software technologies
- Excellent interpersonal skills
- Ability to manage high pressure situations and build trust with customers and stakeholders
- Ability to prioritize multiple simultaneous issues and tasks
- Outstanding time management skills and attention to details
- Strong communication and presentation skills
- Capability to work independently, take initiative with minimal supervision
- Excellent verbal and written communication, active listening, and interpersonal skills
- Organized and detailed oriented
- Experience to work on Agile development methodology
Vacancy expired!