Event Management Analyst

Description: This role will be hybrid, with one - two days per week in the office, and can be located in Littleton, CO or Monroe, LA. Position Title: Event Management Description Telecom Client currently has an opening for an Event Management Specialist 1 in Broomfield, CO Responsibilities Responsible for command and control: Facilitating a technical audio or group chat bridge which includes gathering necessary repair agents into one communications forum to capture live-time triage efforts. Translates technical details and documents status of repair activities into customer-facing summaries for live time outages (Network Outages/Events or Scheduled Maintenances/Change Activities) and for post-incident root cause reporting reason for outage reports. Ensures customer communication requirements are met at committed intervals to promote a positive customer experience during difficult outage scenarios. Perform escalation management to ensure outage restoration is progressing at an expected pace. Adheres to all internal processes to ensure the information is captured and that the workflow is executed accurately and within outlined service level objectives. Responsible for understanding and impacts associated with a given outage and ensuring trouble tickets are opened and managed from incident start through closure, which includes impact correlation of different technologies or products which are down due to the same outage. Responsible for post-incident follow-up with necessary repair teams to ascertain critical information that was not available during the incident. Responsible for communicating conclusive non-proprietary information to clients. Responsible for on-time filing regulatory reports for FCC, regional, and local agencies. Must be willing and able to work any shift which could include days, evenings, nights, weekends Qualifications Education: Associates degree or 3 plus years of relevant job experience in a customer service role