Network Support Technician

Location: Alpharetta, GA Description: Hi,Please review the below job details and please do let me know if you are interested moving forward:Job Description:

• Interfaces directly with internal customers and various departments, troubleshooting user desktop issues to resolution and provides timely feedback to customer/dept
• Provides excellent customer service to all, creating an open and accessible environment when interacting with others
• Provides day-to-day hands on support to the Company's infrastructure, end user laptops, desktops, servers, email, mobile devices and applications
• Provides break/fix, software/hardware upgrades, application installs, user support and training.
• Provides consistent communication to team and manager regarding issues and escalations

• 2 to 4 years hands on experience as deskside/Onsite support/local IT engineer
• Strong Microsoft Operating System installation (Win 7/Win 8.1/Win 10/Mac OS)
• Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint, etc.)
• Strong desktop support knowledge including hardware, software, and networking concepts
• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
• Knowledge in windows Image build process and SCCM deployments
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Troubleshoot and assist end users with mobile device setup, activations and performance issues
• Strong customer service skills
• Strong written and verbal communication skills
• Ability to analyze and solve problems
• Must be organized, motivated, and a team player

• Bachelor's degree in computer science or a related field.