12 Aug
Production/Application Support Engineer
Massachusetts, Boston , 02210 Boston USA

Vacancy expired!

Our client, one of the most prestigious US investment management firms, is looking to hire a full-time Application/Production Support Engineer to work out of their downtown Boston office on a hybrid schedule (2 days onsite, 3 days remote).The firm has more than $100 Billion in client capital spread between liquid and private markets.In this position, you will be responsible for ensuring the smooth running and stability of the firm’s investment management business systems and infrastructure including both in house developed and 3rd party tools. They want someone with in-depth experience of 1st & 2nd line Application Support for multiple applications, and ideally someone who can take full ownership of projects.

Responsibilities:
  • As Initial point of contact for issues raised by all business stakeholders, identify how issues should be processed
  • Timely communication to stakeholders to ensure they stay informed of issue progress and within the technology teams to facilitate resolution
  • 1st and 2nd level application support for business systems with escalation to software development team, Infrastructure technology teams, end users or third parties as appropriate.
  • Recording and taking ownership of issues using available tools and following through to successful resolution
  • Input to the configuration of workflows and SLAs of our ticket management system
  • Writing SQL scripts to resolve user queries, testing and scheduling weeknight or weekend releases
  • Incident and Problem management, including input to post-incident reviews and resolution of follow up tasks
  • Analyzing the risk & impact of various tasks and prioritizing them
  • Monitoring business systems, creating \ modifying monitoring alerts. Influencing the development teams to educate on monitoring best practices and provide
  • Supporting the end user to ensure continuity of the Production, UAT & Development environments.

Qualifications:
  • Good SQL scripting skills with MS SQL Server or Oracle
  • Experience in Windows 10, Windows Server 2012 or above, UNIX or Linux.
  • Experience in or support of Trading, Portfolio management, Risk, Settlements, Reconciliation applications.
  • Working knowledge of financial markets and instruments, with broad asset class understanding, through previous experience within the financial services sector.
  • Experience with .Net ecosystem
  • Scripting skills – Unix, RegEx, Powershell

Vacancy expired!


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