12 Aug
Site Reliability Engineer
Vacancy expired!
- Triage Major Incident Management (MIM) and Problem Management (PM) incidents by deconstructing application performance, interoperability, instrumentation, and human factors to facilitate resolution and development of resilient solutions.
- Support coordination and ensure all High Priority Incident (HPI) and Critical Priority Incident (CPI) are triaged properly and routed to the appropriate and correct groups for immediate resolution.
- Perform enterprise root cause analysis (RCA) and identification in coordination with appropriate OI&T organizations
- Capture technical information from the relevant stakeholders and synthesize it into useful information in various formats for OIT senior management and other VA components.
- Support the collection, development, and/or editing of content for white papers and other communication devices; and assessing and evaluating the effectiveness of executive communication to effect process improvement.
- Demonstrate proficiency with DevOps tools, JIRA, ServiceNow, MS Project and perform tasks using the tools
- Master's Degree is preferred in Business Administration, Business Management, Computer Science, Information Systems, Information Resource Management, Industrial Engineering, Operations Research, or related fields
- 5+ years of relative experience
- Certifications in relevant UX software plus 3-5 years of relevant experience;
- 8 to 10 years of relevant experience may be substituted for education (13-15 years total)
- Be a technical expert with expertise across multiple technology areas and the ability to diagnose complex issues throughout many technologies.
- Must be able to identify and mitigate risks to the product
- Must be able to provide oral and written discussion of analytical findings using narrative and graphic forms.
- Must be able to use qualitative and quantitative analytical skills to assess the effectiveness of the operations.
- Identifying symptoms for process improvement.
- Analytical and investigation skills.
- Organization.
- Communications including being able to craft content for executive level presentations.
- IT background and ability to understand technical content.
Vacancy expired!