IT Technician - Part Time

Full Job DescriptionESSENTIAL FUNCTIONS

• Provide support and services onsite.
• Install and configure personal computer hardware and peripheral equipment, including but not limited to monitors, keyboards, and CD/DVD drives; printers; laptops and other mobile devices.
• Perform routine maintenance and repair on computers and peripheral equipment, laptops, mobile devices, printers; network cabling and connected networked devices.
• Setup and deploy mobile devices, such as iPads and Android and Windows tablets and laptops.
• Troubleshoot and repair computers, printers, and other peripherals located in staff, faculty and student-use areas.
• Troubleshoot and assist with repairing network-connected device related issues, such as LAN and wireless connectivity and equipment connectivity (computers, printers, telephones).
• Install and configure computer software, including but not limited to, operating systems and applications such as Windows, Mac OS, and MS Office suite; various email applications and anti-virus software; third-party applications used in teaching and administrative environments.
• Coordinates/escalates technology issues with the OIT Help Desk, Network Services and other OIT departments.
• Creates and maintains good customer service relationships with students, faculty and staff.
• Assists faculty and staff in the utilization of AV equipment.
• Assists with troubleshooting, making minor repairs on and maintaining AV equipment used in classrooms and event rooms; arranges for repairs and maintenance as necessary
• Practice good follow up procedures on assigned projects, tasks and difficult or high-profile situations.

• Current A+ Certification or higher certification plus 1-2 years of work experience years of work experience in installing and maintaining desktop computer systems, laptops and mobile devices.
• Experience working with and troubleshooting computer equipment issues in a networked environment; some experience with troubleshooting network issues.
• Experience with using various software deployment methods including deployment tools, scripts and batch files.
• Experience with video and sound equipment including projectors and racked AV equipment.
• Excellent interpersonal skills with a focus on customer service.
• Ability to work collaboratively in a team environment and on independent projects.
• Ability to use creative and out-of-the box thinking as well as standard industry methods for providing technical support.