12 Aug
Technical Support Analyst - Telecommute
Minnesota, Edenprairie , 55344 Edenprairie USA

Vacancy expired!

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing

your life's best work.(sm) This position will serve as a subject matter expert for the Business Event Readiness team, focused on ensuring the IT Support Services (ITSS) organization is ready for the introduction and delivery of internal and external technology changes. This position plays a critical role, responsible for ensuring operational partners have the awareness, resources, skills, and tools required to provide end-user support. You will represent the voice of the customer with a solid focus on customer experience while driving communications, integration efforts and technical support. The Ideal candidate should possess solid technical skills with a background in technology support along with moderate project management skills. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
  • Coordinate operational and support readiness activities through use of policy/procedure
  • Develop and manage relationships with support personnel, project leads, and various other IT groups on new/change technology projects
  • Participate in pilot phase for new/change technology projects
  • Review support and end-user communications for accuracy and clarity of message
  • Document and communicate new/change activity to L1, L2 teams and other stakeholders
  • Collaborate with technical partners to identify knowledge articles required for customer self-help and support use
  • Review training content for the training team for new/change technology projects
  • Identify tools, automation and self-service opportunities related to new/change technology projects
  • Identify, communicate, and assist in the resolution of project related technical issues throughout all phases of the project
  • Establish reporting for new/change technology projects
  • Document lessons learned post deployment of new/change technology projects
  • Help define and refine support operation process and procedures for new/change technology projects
  • Identify, work and close out milestones assigned to them
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • 2+ years of experience preparing teams for support/operational readiness
  • 2+ years of experience working in a 2nd Level Desktop Support Environment
  • 1+ years of experience troubleshooting Microsoft Office Products (M365)
  • 1+ years of experience troubleshooting VPN and Home Networks
  • 1+ years of experience troubleshooting Windows 10
  • 1+ years of experience supporting communications tools such as Teams
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:
  • Bachelor's degree in Computer Science or a related field (Will accept equivalent work experience)
  • ITSM certified
  • Experience managing projects
  • Experience troubleshooting Android/IOS mobile devices
  • Experience troubleshooting Citrix user
  • Experience managing/driving Problem Management process
  • Understanding of Service Desk operations
  • Familiarity with SCCM or Altiris
  • Familiarity with Chrome and Edge
  • Familiarity with Adobe Products
  • Familiarity with Cisco AnyConnect and or VPN clients
  • Familiarity with Genesys Call Center
  • Familiarity with Ivanti Products: AppSense and File Director
  • Excellent written and verbal communication
  • Ability to influence across all levels of the organization
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do

your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter PolicyDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.#DICE

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