Desktop support

Location: Derry (CDP), NH Description: Job Title: Desktop Support Analyst / Deskside Technician Location: Derry, NHDuration: 6 to 12 months + Extensions / FTE Type: Contract Job Summary The Deskside Technician / Desktop Support Analyst is a Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Must have at least 1+ year to 5 years of experience as a desktop tech, and must have good knowledge of Active Directory. Responsibilities: • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. • Provide support to client-identified VIPs, and other employees at the client site • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. • Perform Install/Move/Add or Change (IMAC) activities. • Perform all assigned desk-side support activities • Display outstanding technical and professional services skills at all times • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair • Understands and follows all documented service operations policies and procedures. • Other duties or certifications may be assigned to meet business needs Education and Experience: • Typically requires a minim of 2 years of relevant deskside experience Certifications and/or Qualifications: • Maintain all required OEM Certifications as directed by Management • Knowledge of relevant software and hardware systems - Desktop application, desktop hardware, • Understanding of ITIL methodologies • A+ certification is desired • May require additional customer-specific certifications or training as required Skills: • Excellence in communication and customer-facing skills • Strong oral, written and interpersonal skills • Ability to follow instructions and processes with minimal instruction • Ability to lift and or move various computer equipment up to 50 lbs. Additional requirements may exist if offer of employment. Contact: This job and many more are available through The Judge Group. Find us on the web at www.judge.com