12 Aug
Consulting Engineer L1
Vacancy expired!
ANM is looking for an Consulting Engineer L1 to join our amazing team!
Who We Are:ANM is a fast growing IT consulting firm focused on building long-term, customer focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing and deploying solutions for enterprise networking, data center & cloud, collaboration, security, audio visual and Salesforce.Our Benefits:• Competitive Salary• Full benefit packages (Medical, Dental, Vision, Life Insurance, Short Term and Long-Term Disability, Critical Illness and Accident Insurance)• Paid Time Off• 401K Plan• Flexible Spending Account• Employee Recognition Rewards• Career training geared towards professional growth Who We Are Looking For:At ANM a Consulting Engineer L1 in Managed Services is responsible to work with ANM clients in support and troubleshooting of information technology solutions. This position requires a blend of technical competence, client service skills and team collaboration to successfully support all aspects of the client’s technology systems. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:- Provides professional and empathetic first contact response to clients.
- Acts as a technical resource for assigned issues and work closely with the ANM technical teams to resolve problems.
- Acts as mentor and escalation point for more junior engineers.
- Works closely with the Management, Account Managers and Client Service Managers to ensure ANM is delivering World Class Support to our clients.
- Clearly and consistently communicates with client IT departments and ANM technical teams about the status and progress on issues.
- Generates & implements clear and consistent documentation of client environments.
- Performs analysis and diagnosis of system problems.
- Provides first and second level technical support for numerous technologies to ANM clients.
- Interacts directly with clients via phone and ticketing systems.
- Applies analytical skills and technical knowledge to solve technology problems of medium to high complexity.
- Uses knowledge of technology, products and services to troubleshoot and maintain networking solutions of all sizes
- Interacts and works directly with multiple advanced engineering groups and vendors to escalate technical issues and drive incidents to resolution often collaborating between more than one group at a time.
- Interacts with telecommunication, hardware and software vendors and operates on the customers’ behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders.
- Participates in special projects as assigned.
- Invests time in continued education to learn new technologies.
- Two (2) years of Information Technology support experience.
- Strong client service skills.
- Good verbal and written communication skills, strong work ethic, and a positive attitude.
- Strong desire to learn and grow in a dynamic, fast paced and collaborative work environment.
- CCNA is highly desired, or a combination of certifications, education and work experience.
Vacancy expired!