12 Aug
Consulting Engineer L1
New Mexico, Albuquerque , 87101 Albuquerque USA

Vacancy expired!

ANM is looking for an Consulting Engineer L1 to join our amazing team!

Who We Are:ANM is a fast growing IT consulting firm focused on building long-term, customer focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing and deploying solutions for enterprise networking, data center & cloud, collaboration, security, audio visual and Salesforce.

Our Benefits:• Competitive Salary• Full benefit packages (Medical, Dental, Vision, Life Insurance, Short Term and Long-Term Disability, Critical Illness and Accident Insurance)• Paid Time Off• 401K Plan• Flexible Spending Account• Employee Recognition Rewards• Career training geared towards professional growth

Who We Are Looking For:At ANM a Consulting Engineer L1 in Managed Services is responsible to work with ANM clients in support and troubleshooting of information technology solutions. This position requires a blend of technical competence, client service skills and team collaboration to successfully support all aspects of the client’s technology systems.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
  • Provides professional and empathetic first contact response to clients.
  • Acts as a technical resource for assigned issues and work closely with the ANM technical teams to resolve problems.
  • Acts as mentor and escalation point for more junior engineers.
  • Works closely with the Management, Account Managers and Client Service Managers to ensure ANM is delivering World Class Support to our clients.
  • Clearly and consistently communicates with client IT departments and ANM technical teams about the status and progress on issues.
  • Generates & implements clear and consistent documentation of client environments.
  • Performs analysis and diagnosis of system problems.
  • Provides first and second level technical support for numerous technologies to ANM clients.
  • Interacts directly with clients via phone and ticketing systems.
  • Applies analytical skills and technical knowledge to solve technology problems of medium to high complexity.
  • Uses knowledge of technology, products and services to troubleshoot and maintain networking solutions of all sizes
  • Interacts and works directly with multiple advanced engineering groups and vendors to escalate technical issues and drive incidents to resolution often collaborating between more than one group at a time.
  • Interacts with telecommunication, hardware and software vendors and operates on the customers’ behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders.
  • Participates in special projects as assigned.
  • Invests time in continued education to learn new technologies.

REQURED ECUCATION, TECHNICAL SKILLS AND/OR EXPERIENCE:
  • Two (2) years of Information Technology support experience.
  • Strong client service skills.
  • Good verbal and written communication skills, strong work ethic, and a positive attitude.
  • Strong desire to learn and grow in a dynamic, fast paced and collaborative work environment.

PREFERED ECUCATION, TECHNICAL SKILLS AND/OR EXPERIENCE:
  • CCNA is highly desired, or a combination of certifications, education and work experience.
Some combination of experience with the following technologies: Cisco Route/Switch, Microsoft Windows Server, Cisco Collaboration Solutions, Virtualization, Storage

LOCATION:This job is performed primarily at the ANM office at 4001 Jefferson Plaza NE in Albuquerque.

TRAVEL:Travel may be required for this position. Must have a valid driver’s license and motor vehicle insurance. ANM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Vacancy expired!


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